Software Asset Management Analyst

Avantor is looking for Software Asset Management Analyst who will be a key member of the IT Service Standards team, responsible for overseeing the end-to-end lifecycle of software assets across the enterprise. Reporting to the Director of IT Service Standards and working closely with the Workspace Standards team, this role ensures that software is effectively managed from procurement through retirement. The Analyst also maintains the company’s IT portfolio, ensuring alignment with business needs, compliance requirements and technology strategy.

With a strong focus on governance, process excellence, and portfolio transparency, the Analyst supports cost efficiency, risk mitigation, and operational maturity in software management.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Manage the full software asset lifecycle, ensuring activities such as procurement, deployment, usage tracking, renewal, and retirement are executed either directly or in collaboration with responsible teams.
• Maintain and continuously improve the company’s IT software portfolio, ensuring accurate representation of software products, versions, licensing models, and ownership.
• Collaborate with Procurement, Finance, Security, and IT Operations to ensure compliance, cost optimization, and contractual alignment.
• Monitor usage and entitlements to identify opportunities for consolidation, savings, and license reallocation.
• Document, communicate, and enforce software standards and policies across the organization.
• Work with 3rd party SAM vendors to deliver Effective License Position reports on selected software products during renewals.
• Support audits and compliance initiatives with accurate software inventory, license documentation, and usage reporting.
• Maintain relationships with key software vendors, internal stakeholders and 3rd party SAM vendors to stay informed about product changes, licensing updates, and renewal timelines.
• Develop and maintain dashboards and reports that provide visibility into software usage, compliance status, and portfolio health.
• Participate in the evaluation and onboarding of new software solutions, ensuring alignment with enterprise architecture and IT standards.
• Evaluate, select, and support SAM tool implementation, ensuring appropriate integration with CMDB and other IT systems.
• Act as a subject matter expert for software lifecycle management processes and tools.
• Identify and implement process improvements and automation opportunities.
• Provide training and guidance to IT and business teams on SAM best practices.
• Provide asset-related data for investigations or audits beyond SAM scope (e.g. fraud or theft).
• Perform other related duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Bachelor’s degree in IT, Business Administration, or related field preferred.
• Minimum 3 years of experience in Software Asset Management or related discipline.
• Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS, enterprise agreements).
• Experience with SAM tools and platforms (e.g., ServiceNow SAM, Snow Software).
• Familiarity with ITIL practices and software lifecycle management frameworks.
• Exposure to vendor management and contract negotiation is a plus.
• Experience supporting audits and compliance efforts related to software licensing.
• Knowledge of enterprise software products (e.g., Microsoft, Adobe, Oracle, SAP) and their licensing structures.
• Certifications such as CSAM or ITIL Foundation are advantageous.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

Knowledge:

• Deep understanding of software asset lifecycle and IT portfolio management.
• Familiarity with software licensing, compliance requirements, and audit processes.
• Awareness of financial and contractual aspects of software procurement and renewals.

Skills:

• Analytical and problem-solving skills, especially with license data and usage metrics.
• Proficiency in Excel, reporting tools, and SAM platforms/CMDBs (especially ServiceNow).
• Excellent documentation and communication skills, with the ability to translate technical concepts into business language.
• Experience creating and maintaining dashboards using tools like Power BI is a plus.
• Strong organizational skills and attention to detail.

Abilities:

• Ability to manage multiple software vendors and licensing models simultaneously.
• Capable of driving cross-functional collaboration and influencing stakeholders.
• Able to work independently while contributing to team goals and standards.
• Operate effectively in a global, distributed team environment.
• Stay calm and focused under pressure, especially during audits or vendor negotiations.

Additional Qualities:

• Proactive and self-driven with a continuous improvement mindset.
• High accountability and ownership of software management processes.
• Customer-focused with a commitment to transparency and operational excellence.
• Eager to stay current with industry trends, licensing changes, and emerging technologies.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party non-solicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation