Software/ Digital Solutions Engineer (Customer Facing) - Manager

Eaton has been a key player in the Middle East for 40 years. Last July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking an experienced Software/Digital Solutions Engineer - Customer Facing - Manager to lead the designing, developing, and testing software applications, customizing solutions to meet client needs, and providing technical support and training to customers and sales teams. This role acts as a bridge between a company's technical teams and its clients, ensuring software solutions are implemented successfully and align with client requirements.

What You’ll Do

• Liaise with clients to understand their technical needs and goals
• Conduct product demonstrations and presentations to showcase solutions
• Gather customer feedback to inform product development and improvements
• Customize and configure software applications based on specific client requirements.
• Review project specifications, develop solutions as per design, prepare compliance statement
• Experience in designing the system/ solution architecture using Automation products RTU’s, Gateways, Protocol converters and SCADA Software
• Collaborate with software development and sales teams to create tailored solutions. Assist with product demonstrations and technical proposals
• Act as primary technical contact for customers, providing support for both pre-sales and post-sales issues, and troubleshooting complex technical problems
• Manage the full application development lifecycle, from concept to deployment
• Work with project managers to ensure projects are completed on time and within budget
• Work with the sales team to provide technical guidance to prospective customers.This includes conducting feasibility studies, performing product demonstrations, and preparing technical proposals
• Support and execute a regional business growth strategy for our Brightlayer software / digital solutions to achieve or exceed growth targets limited to PMCC business
• Develop technical collateral, case studies, and best practice documentation, Conduct product presentations and technical demonstrations to prospective customers
• Collaborate with the marketing teams to tailor campaigns for C&I, Transportation, O&G and utilities solutions
• Stay current on industry trends, competitor activity and market conditions in the power monitoring and energy management space
• Build and present customized proof-of-concept (PoC) implementations to demonstrate the product's capabilities to potential clients
  
  
  

Qualifications

• Bachelors Degree in Electrical or Electronics or Software Engineering or equivalent experience in similar job function
• 7+years experience leading software business
  
  
  

Skills

• In depth knowledge of SCADA Automation solutions, RTU's, Electrical power monitoring and energy management solutions
• Building strong relationships, Business planning, Strategic thinking & Leadership attributes
• Experience on support sales/presales team technically
• Ability to work collaboratively with cross-functional teams
  
  
  

Living and Working in Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.