Software Implementation and Support Executive

Position: Software Implementation and Support Executive

Location: Gulshan-e-Iqbal, Karachi

Job Description:

• Engage with clients to understand their requirements and deliver customized software solutions.
• Efficiently manage the implementation process of our software solutions in collaboration with clients.
• Provide expert technical support to resolve client issues promptly and effectively.
• Foster and sustain strong client relationships through proactive communication and responsiveness.
• Identify areas for process optimization and offer actionable recommendations to clients.
• Conduct comprehensive training sessions to empower clients in utilizing our software solutions to the fullest.
• Collaborate seamlessly with the sales team to ensure superior customer satisfaction and long-term retention.

Requirements:

• Experience: 6 months to 1 year of demonstrated experience in HR Software Solutions/HCM Modules.
• Education: BBA/BS - CS/IT, or related field.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills to simplify complex technical concepts for non-technical users.
• Strong problem-solving abilities and attention to detail.

Job Type: Full-time (Onsite)

Job Type: Full-time

Experience:

• HCM Software Management: 1 year (Preferred)

Work Location: In person