Software Implementation Specialist (1755)

Are you an experienced and highly organized Software Implementation Specialist looking to advance your career? If so, Kooner Fleet Management Solutions wants you to join our growing team! The Software Implementation Specialist will serve as Kooner’s internal expert and champion for our new maintenance and dispatch management platform, FLEET IQ. The specialist will learn the system end-to-end from our IT development partners and drive full adoption across all Kooner teams — including technicians, dispatchers, and operations leadership.

They’ll ensure every team member is confident using the software while acting as a super-user and liaison for daily technical questions, updates, and ongoing bug or issue management with external vendors.

Why Kooner Fleet Management Solutions?

With over 9 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of truck maintenance and emergency repair services in the United States. Our commitment to providing efficient and reliable truck maintenance and repair services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.

Competitive Salary: $80-120K yearly

Schedule: Monday – Friday, 8:00am to 5:00pm

Excellent Benefits:

• Medical, Dental, Vision
• 401K Match
• Life Insurance
• Paid Time Off
• Strong values: We are family owned, we value our employees and we have created a culture based on strong values.
• Grow your skills: We will set you up for success with great training as you come on board and on an ongoing basis.
• Accelerate your career: History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company.
• The stability of an industry leader: Our passion for quality work and excellent customer service have helped us to become an industry leader. Our customers include some of the nation's largest fleet operators.

What the Software Implementation Specialist role looks like:

Software Mastery & Vendor Liaison

• Partner with the external IT development company to gain complete technical and functional knowledge of the software.
• Serve as the primary point of contact for ongoing updates, bug reports, and technical escalations with external suppliers.
• Maintain detailed documentation of system features, processes, and troubleshooting steps.

User Training & Enablement

• Develop and deliver training programs (in-person and virtual) tailored to field techs, dispatchers, and management.
• Create user manuals, quick-reference guides, and walkthrough videos.
• Act as the company’s super-user for daily operational questions and advanced system support.
• Track user adoption and identify areas for retraining.

Implementation & Rollout Management

• Lead the staged rollout of the software across all Kooner locations.
• Test and validate updates or new features before release.
• Gather user feedback and collaborate with IT to optimize performance.

Continuous Improvement & Support

• Provide Tier-1 and Tier-2 user support for daily software issues.
• Establish feedback loops with operations teams and vendors for faster issue resolution.
• Review system performance and user satisfaction regularly, recommending enhancements as needed.
• Work cross-functionally with external and internal teams (IT, dispatch, technicians, operations) to ensure seamless service delivery.
• Perform other duties as assigned.

What our ideal candidate looks like:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in software implementation, technical consulting, or a related client-facing role.
• Strong understanding of software development life cycles (SDLC) and implementation methodologies.
• Proficiency with project management tools (e.g., Jira, Asana).
• Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving abilities with high attention to detail.
• Experience with CRM (e.g., Salesforce), ERP, or other industry-specific software is a plus.
• Exceptional organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Self-motivated with a strong customer-service orientation and a proactive approach to issue resolution.

Work Environment:

• Standard office setting.
• Must be able to sit for up to 4 hours at a time.
• Must be able to lift up to 10 lbs.

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.

Kooner Fleet Management Solutions participates in E-Verify for employee eligibility verification.