Software IT Support Engineer

Experience:- 1 to 3 Years

Qualification:- BSc IT/ MSc IT/ BCA/ MCA

Job Role:-

• Respond to Customer Queries in a timely and accurate way, via phone,email and chat.
• Identify Customer needs and help customers use specific features.
• Analyze and report malfunctions (for example, by testing different scenarios and impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints.
• Share feature requests and and effective work arounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing Teams.
• Daily work report to be shared with Project & Team leader.

Job Type: Full-time

Pay: Up to ₹27,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Total years of experience?
• Current CTC?
• Expected CTC?
• Notice period?
• Do you have knowledge of MySQL?
• Current location?

Work Location: In person