Software Support Engineer

• Desired Prior working experience in technical support or related functions·
• Logging and resolving customer issues·
• Customer correspondence including documentation of user guides and other resources·
• Taking ownership of technical issues, and working with our development group to resolve more advanced issues when necessary·
• Assisting clients for onsite/ offsite technical installation and support.
• QA tasks and technical documentation.
• Administration of SQL databases·
• Maintaining systems by monitoring and correcting software bugs.
• Documenting troubleshooting and problem resolution steps·
• Improvement of existing application by analyzing and identifying areas of modification.
• Participation in providing training to customers as required·
• Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams.
• Perform other related duties as required.

Job Type: Full-time

Pay: QAR3,500.00 - QAR4,000.00 per month