Software Support Engineer II (L3)

• Assist in reviewing and resolving software issues escalated from the L2 support team.
• Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback.
• Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues.
• Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes.
• Develop knowledge of PSW software applications and stay updated on new releases.
• Perform tasks assigned by the line manager to enhance software support functions.
• Support the monitoring of production incidents and assist in identifying trends to help prevent future issues.

Requirements

• Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline.
• 1-2 years of relevant experience.
• Proficient in SQL query writing.
• Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools.
• Basic understanding of microservices architecture principles, architectural challenges & logging issues.
• Basic knowledge of Queue services such as RabbitMQ or similar queue management tools.
• Should have familiarity with C# and JavaScript code to recognize fundamental issues.
• Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
• Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools.
• Knowledge of software development methodologies and the software development lifecycle.
• Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.
• Strong interpersonal skills and problem-solving abilities to work with cross-functional teams.

Benefits

• Competitive salary
• Fuel Card
• Health benefits
• Professional development opportunities
• Inclusive work culture & much more