Software Support Executive

Roles & Responsibilities:

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.
• Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
• Maintain policies and procedures when working with clients and provide appropriate information.
• Collaborate with team members on knowledge transfer, procedures and standards.
• Maintain accurate records of daily communications and issues resolve
• Product FAQ, Video & Documentation creations for the quick support.

Requirements:

• Strong verbal and written communication skills in English.
• Good computer knowledge.
• Self motivated and a team player.
• Excellent attendance and punctuality.
• Excellent customer service skills.

Company Perks

• 05 Days Working
• Familiar Environment
• Flexible Timings
• Global Clients & Amazing Projects
• Leave Encashment
• Health Insurance
• Employee Engagement Activities
• Picnic

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person