Solid Waste Billing Specialist

Description

Position Title: Solid Waste Billing Specialist
Department: Solid Waste Division
Schedule: Monday – Friday | 7:00 AM – 4:00 PM
Reports To: Solid Waste Coordinator

The City of St. Cloud is seeking a qualified and customer-focused Solid Waste Billing Specialist to support the operations of the Solid Waste Division. This position is responsible for managing the complete billing and revenue cycle for Solid Waste services, including account maintenance, billing adjustments, payment processing, and responding to customer inquiries.

The Solid Waste Billing Specialist performs extensive customer service while ensuring accurate billing records, resolving account discrepancies, and supporting efficient revenue management for the division. This position works closely with internal departments and residents to ensure timely and accurate service billing.

The ideal candidate demonstrates strong attention to detail, effective communication skills, and the ability to manage multiple tasks while providing professional service to the community.

The City of St. Cloud values Accountability, Empowerment, Innovation, and Ownership. Employees are expected to demonstrate these values through responsible stewardship of public resources, proactive problem-solving, continuous improvement, and a commitment to excellent service for our residents.

This position reports to the Solid Waste Coordinator and plays an important role in maintaining accurate billing operations that support essential municipal services.

Duties and Responsibilities

• Responsible for Solid Waste billing and coding guidelines, and properly applies refunds and fee waivers as applicable.
• Provide regulatory reports and statistics as requested by their supervisors.
• Explains billing methodologies, rates, and fees to customers while resolving concerns or outstanding debt.
• Provides customer service related to Solid Waste and Scale house billing operations including initiating, processing and closing accounts; processing deposits; making payment arrangements; updating account notes; resolving billing issues; processing adjustments.
• Processes refunds, account receivables and itemized billing requests.
• In addition to regularly scheduled hours, this position maybe be offered unscheduled overtime.
• Performs any and all other duties as assigned or directed.

Minimum Education and Experience Requirements

• Requires High School Diploma or GED; Two (2) year college degree preferred.
• Two (2) years’ experience related to billing procedures is preferred.
• Bilingual in Spanish preferred (ability to read, write, and speak)
• Proficient in Microsoft Office to include tables, charts, graphs, PowerPoint, 10-key, and a minimum typing speed of 45 words per minute.
• Must possess and maintain a valid State of Florida Driver’s License with an acceptable driving record history.
• NIMS ICS 100, 200, 700, and 800 preferred.

Knowledge/Skills/Abilities

An Equal Opportunity Employer
The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all of its employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status or condition protected by applicable state or federal laws. The City participates in employment eligibility verifications through E-verify. Veteran’s preference is given in accordance with Florida Law.

City of St. Cloud Benefits Package
We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals.

We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge.

All of our Full-time regular employees are eligible for the city's benefits package, which includes:

• On-Site Employee Health Care Center - free for employees and their dependents on the health insurance plan
• Paid Vacation
• Sick Leave (Ability to roll over from year to year)
• 11 Paid Holidays for General Employees and Police Officers– The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee’s start date).
• One (1) Floating Holiday for General Employees and two (2) for Police Officers.
• Medical and Dental Coverage
• Pension Plan
• Awards Programs
• Deferred Compensation Plan
• Discounted Automobile Insurance
• Employee Assistance Program
• Flexible Spending Account
• Flexible Work Schedules
• Holiday Bonus – subject to City Council approval
• Indianapolis Plan (Police Officers)
• Life and Accidental Death (One-time annual salary paid by City)
• Long Term Disability Coverage (paid by City)
• Management Leave
• Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract