Spa and Fitness Coordinator

Job Summary

The Spa and Fitness Coordinator plays a vital role in supporting the Resident Experience and Wellness Manager while ensuring daily spa and fitness operations reflect the highest standards of wellness, service excellence, and operational precision expected in a luxury brand environment. This role assists in administrative and operational functions and acts as a supervisory presence for the spa team.

Duties and Responsibilities

• Serve as a liaison between residents, instructors, therapists, and management, ensuring seamless scheduling, communication, and personalized service.
• Assist the Resident Experience and Wellness Manager with daily operational tasks and administrative needs.
• Maintain spa calendars, appointment schedules, class rosters, and instructor coverage.
• Assist in onboarding and training spa team members on systems, procedures, and service etiquette
• Act as a supervisory presence at the spa reception desk, guiding and supporting the spa concierge and spa team.
• Cover the Front Desk when needed, including greeting residents, checking them in and out, and assisting with any service-related inquiries.
• Ensure accurate entry of services, cancellations, and charges into the system.
• Communicate schedule updates, class changes, availability, and resident requests promptly.
• Prepare and maintain resident communication materials, notices, and updates for spa services.
• Create and distribute flyers, announcements, and promotional materials for spa programs and resident events per the Resident Experience and Wellness Manager’s instructions.
• Track professional licenses, certifications, and insurance requirements for all spa and fitness staff; maintain updated records.
• Maintain spa inventory, track supply levels, and place orders to ensure consistent availability of products, linens, and equipment.
• Support weekly and monthly performance reporting (appointments, participation, usage, trends, feedback).
• Assist with coordination of spa programming, fitness classes, and wellness events.
• Support residents with appointment inquiries, general spa information, concerns, and service guidance.
• Support daily spa and fitness operations, including opening and closing procedures, facility readiness, and general organization.
• Address minor resident concerns or service adjustments, escalating to the Resident Experience and Wellness Manager as appropriate.
• Help monitor the spa and fitness areas, and assist when needed in ensuring cleanliness, readiness, and compliance with standards.
• Communicate maintenance issues promptly and follow up to ensure timely resolution.
• Perform any other reasonable duties as assigned by the Resident Experience and Service Manager.

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person