Spa Attendant

OVERVIEW / BASIC FUNCTION

• The Spa Attendant ensures the highest level of cleanliness, hygiene, and guest care throughout the Asaya Spa & Wellness areas. The role supports Spa Therapists and Receptionists by maintaining an immaculate environment, preparing treatment rooms, and ensuring guests experience seamless luxury and personalized service aligned with Rosewood’s philosophy of “A Sense of Place®.

Key Responsibilities

• Warmly welcome guests to the Asaya Spa, providing discreet and intuitive service throughout their visit.
• Escort guests to treatment rooms, relaxation areas, and facilities, ensuring comfort and privacy.
• Anticipate and respond promptly to guest needs, maintaining a calm and professional demeanor at all times.
• Prepare and reset treatment rooms before and after each session, ensuring all amenities, linens, and equipment are in pristine condition.
• Maintain cleanliness and presentation of public areas including locker rooms, wet areas, relaxation lounges, and corridors.
• Replenish supplies such as towels, water, amenities, and refreshments throughout the day.
• Support Therapists and Spa Reception in operational tasks and guest flow management.
• Adhere to all hygiene, sanitization, and safety standards as per Rosewood and local authority requirements.
• Regularly check and record temperature, humidity, and chemical levels in wet areas such as saunas, steam rooms, and plunge pools.
• Report maintenance or safety issues immediately to the Spa Manager or Engineering team.

Qualifications & Experience

• Previous experience in luxury spa, wellness, or hospitality environment preferred.
• Knowledge of hygiene and cleaning standards in spa or fitness facilities.
• Ability to communicate effectively in English; knowledge of Arabic or other languages is an advantage.
• Professional appearance, grooming, and interpersonal skills reflective of a luxury brand.
• Strong attention to detail and ability to work efficiently in a fast-paced environment.