Spa Manager

Job Title: Spa Manager – Airport Operations

Location: Rajiv Gandhi International Airport (Hyderabad)
Company: Ode Spa Wellness

Job Summary

Ode Spa Wellness is seeking an experienced and customer-focused Spa Manager to lead our premium spa operations at Hyderabad International Airport. The Spa Manager will be responsible for managing day-to-day spa operations, delivering exceptional guest experiences, driving revenue, and ensuring compliance with airport, brand, and hygiene standards in a fast-paced airport environment.

Key Responsibilities

Operations & Service Excellence

• Oversee daily spa operations ensuring smooth, efficient, and uninterrupted service.
• Maintain Ode Spa Wellness brand standards for service quality, ambiance, hygiene, and guest experience.
• Handle guest queries, feedback, and complaints professionally with timely resolution.
• Ensure strict adherence to airport security, safety, and operational protocols.

Team Management & Training

• Recruit, train, schedule, and supervise therapists, front desk staff, and housekeeping personnel.
• Conduct regular performance reviews, coaching, and skill development sessions.
• Ensure staff grooming, discipline, attendance, and productivity standards are met.
• Foster a positive, motivated, and service-oriented team culture.

Revenue & Business Development

• Drive sales through effective upselling, cross-selling, and service package promotions.
• Monitor daily, weekly, and monthly revenue targets and take corrective actions when required.
• Analyze guest trends and peak travel hours to optimize staffing and service offerings.
• Coordinate with central marketing and operations teams for promotions and campaigns.

Financial & Inventory Control

• Manage daily cash handling, billing accuracy, POS reconciliation, and reporting.
• Control expenses and ensure optimal utilization of resources.
• Monitor inventory of products, linens, consumables, and equipment; place timely requisitions.
• Prevent pilferage and ensure asset protection.

Compliance, Hygiene & Safety

• Ensure compliance with health, hygiene, and sanitation standards as per local regulations and Ode Spa SOPs.
• Maintain documentation related to audits, licenses, and airport authority requirements.
• Ensure therapists follow proper treatment protocols and safety guidelines.

Coordination & Reporting

• Liaise with airport authorities, security teams, and facility management as required.
• Submit regular MIS reports on sales, manpower, guest feedback, and operations to Head Office.
• Support inspections, audits, and management reviews.

Desired Candidate Profile

• Education: Graduate / Diploma in Spa Management, Hospitality Management, or related field.
• Experience: 5–8 years of experience in spa or wellness operations, with at least 2 years in a managerial role. Airport, hotel, or luxury spa experience preferred.
• Skills & Competencies:
• Strong leadership and people management skills
• Excellent communication and guest-handling abilities
• Sales-driven mindset with business acumen
• Ability to work in shifts, including nights, weekends, and holidays
• Knowledge of spa therapies, products, and wellness standards
• Proficiency in POS systems and basic MS Office

Key Performance Indicators (KPIs)

• Guest satisfaction scores and repeat business
• Revenue achievement vs targets
• Therapist productivity and utilization
• Compliance and audit scores
• Staff retention and engagement

What Ode Spa Wellness Offers

• Opportunity to work with a premium wellness brand in a high-visibility airport location
• Competitive salary and performance-based incentives
• Professional growth and training opportunities
• Dynamic and fast-paced work environment

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Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person