Spa Operation Manager (IST)

Spa Operation Manager (IST) at Spa Soul

Location

Istanbul, Turkey

Salary

$18000 - $32000 /year

Job Type

Full-time

Date Posted

May 10th, 2022

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Objective

To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.

Key Responsibilities

• Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance, and service standards are upheld.
• Ensure the spa’s operating procedures and policies manuals are implemented as required
• Supervise spa therapists and receptionists, answering queries and identify training needs
• Develop the therapists’ roster and assist the receptionist with the appointment schedule
• Ensure the spa’s operating procedures and policies manuals are implemented and updated as required
• Reference and abide by the spa’s Standard Operating Procedures, Policies & Forms Manuals
• Manage client feedback
  
  

Requirements

• Well knowledge of English in business writing and speaking (Second language is preferred)
• Two (2) years spa supervising experience in an international standard spa
• Effective communication skills
• People person nature
• High school diploma or certificate in sales
• Willing to work shift hours, including evening and weekends
  
  

Proven Business Skills

• Operations management
• Financial reporting
• Human resource management
• Public relations and marketing
• Retail management
• Customer service
• Industry analysis
• Computer literate (mid-advanced level)
• Business writing
  
  

Language(s) Required

• English
• Other
  
  

Personality traits

• Articulate verbal and written communication
• Interpersonal skills
• Self-motivated
• Enthusiastic
• Empathetic
• Sales oriented
• Professional presentation
  
  

⚠️ Please Read Before Applying

• Remuneration: The displayed annual salary is an On-Target Earnings (OTE) figure, which includes estimated bonuses and commissions.
• Salary Structure: Our base salary structure is standardized. Progression within this structure is based on seniority, defined by tenure, and includes an annual bonus increment awarded for each completed year of service.
• OTE Variation: The OTE is subject to variation based on the specific branch and monthly targets due to differing bonus and commission potentials.
• Salary Expectations: We do not solicit salary expectations from applicants during the recruitment process.
• Candidate Suitability: Candidates for whom the published OTE range, considering branch-specific variable components, does not align with their financial requirements are advised not to proceed with an application.
• CV Requirements: Applications submitted with CVs that do not include a photograph, or that are otherwise incomplete, will not be processed and will be eliminated from consideration.
  
  

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