Spa Receptionist

Guest Service

• Welcome and consult with guests about services, amenities, and spa facilities.

• Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.

• Provide recommendations and assist with retail sales tailored to guest needs.

• Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.

• Handle telephone and email inquiries according to Four Seasons' service standards.

Operations & Coordination

• Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.

• Maintain communication logs and update staff on changes to bookings or tasks.

• Assist therapists and attendants with operational needs, ensuring smooth service delivery.

• Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.

Administrative & POS Management

• Process payments, gratuities, and service vouchers accurately.

• Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.

• Assist with gift certificate processing and ensure proper handling of cash and bank balances.

Retail Management

• Maintain product knowledge and assist guests with retail purchases.

• Restock, price, and display retail products, keeping the area clean and organized.

• Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.

• Monitor packaging stock levels and notify management when replenishment is needed.

Reception Desk Responsibilities

• Maintain a neat, organized, and professional reception area.

• Update forms, reference materials, and guest collateral as required .

• Manage supply requisitions and restocking efficiently.

• Follow Four Seasons’ standards for handling emails, telephone calls, and computerized systems.

• Perform mathematical calculations as needed for transactions and reporting.

Interdepartmental Coordination

• Communicate effectively in English (or other applicable languages).

• Work closely with engineering to address any maintenance issues promptly.

• Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.

• Notify security promptly of any accidents, injuries, or safety concerns.

• Handle lost and found items appropriately, ensuring guest belongings are returned.