Spa Receptionist (Local)

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Spa Department in Riyadh, the Spa Receptionist is responsible for, responsible for, but not limited to booking all Spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

As Spa Receptionist, you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• Follow all Standards Operating Procedures (SOPs) as taught by Spa Operation Supervisor/Spa Manager.
• Ensure that the reception area is tidy, clean and stocked at all times
• Must have good telephone skills and follow MOHG telephone etiquette

As Spa Receptionist, we expect from you:

• Keep work area clean, neat and hygienic at all times.
• Ensure that a high standard of service is maintained throughout the Spa.
  • Will be expected to assist various demonstrations and events
  • To recognize the importance of "sales" in every aspect of their role and be responsible for achieving sales targets as set by the Spa Director.
  • Responsible for all administrative procedures to ensure that the Spa is run professionally and in accordance with Health and Safety policy

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits:

• A competitive salary.
• A Career development.
• Health insurance.

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