Spa-Supervisor

Job Description:

As a Spa Supervisor, you will play a crucial role in ensuring the smooth operation and outstanding service delivery of our spa facilities. You will be responsible for overseeing daily spa operations, managing a team of spa professionals, and maintaining high standards of customer satisfaction.

Responsibilities:

Team Management:Lead and motivate a team of spa therapists and support staff.
Conduct regular staff meetings, training sessions, and performance evaluations.
Foster a positive and collaborative work environment.

Operational Excellence:Ensure the efficient day-to-day operation of the spa.
Monitor and maintain spa facilities to meet cleanliness, safety, and hygiene standards.
Collaborate with other departments to coordinate spa activities and promotions.

Customer Service:Uphold the highest level of customer service and guest satisfaction.
Handle customer inquiries, feedback, and complaints in a professional manner.
Work closely with front desk and reservation teams to optimize appointment schedules.

Sales and Marketing:Assist in developing and implementing spa promotions to drive revenue.
Encourage upselling of spa services and products.
Collaborate with the marketing team to promote spa offerings and events.

Inventory Management:Monitor and manage spa product inventory.
Place orders for spa supplies as needed.
Ensure proper storage and usage of products to minimize waste.

Qualifications:

• Proven experience as a Spa Supervisor or in a similar supervisory role.
• Excellent leadership and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of spa treatments, products, and industry trends.
• Exceptional customer service and communication skills.
• Basic computer skills for scheduling and inventory management.

Education and Certification:

• Diploma or degree in spa management, hospitality, or a related field.
• Relevant certifications in spa therapy or management are a plus.

If you are passionate about delivering exceptional spa experiences and possess the skills and qualifications mentioned above, we invite you to join the Katara Club team.

Job Type: Full-time

Application Question(s):

• Will you be able to provide the documents needed to change the sponsorship from the current sponsor?