Spanish speaking call center agents

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, or accounts.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate records of customer interactions in the system.
• Follow communication scripts and company guidelines.
• Escalate complex issues to supervisors when necessary.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).
• Provide feedback on recurring customer issues.
• Ensure customer data confidentiality and compliance with company policies.
• Support team members and contribute to a positive work environment.

Pay: From Rs60,000.00 per month

Work Location: In person