Spanish Technical Support Analyst – Entry Level

Location: Southfield, MI | Hybrid Model

Hybrid Model: On-site three times a week

Schedule: Monday to Friday

Eligibility: U.S. citizenship or Green Card required

About the Role

Sintel Americas is seeking a Technical Support Analyst to join our team in Southfield, Michigan, supporting our continued growth in the U.S. This role plays an important part in delivering high-quality technical support to our clients in the automotive supply chain sector.

You will be responsible for troubleshooting technical issues, managing support tickets, collaborating with global teams, and contributing to the reliability of our systems. This is an excellent opportunity for professionals interested in building experience in a global technology environment.

Key Responsibilities

• Provide technical assistance via phone, email, and internal platforms
• Monitor and troubleshoot EDI systems and data flows
• Manage support tickets and document incident resolutions
• Execute standard procedures and ensure high service quality
• Collaborate with global teams to maintain system reliability

Required Qualifications

• Proficiency Spanish
• Degree in Computer Science, Information Systems, or a related field (or currently pursuing)
• Strong problem-solving and communication skills
• Availability to work in a hybrid model is required.
• Previous experience in Technical Support, Network Operations Center (NOC) or related roles is a plus

Job Type: Part-time

Pay: $15.00 - $24.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Paid time off

Work Location: Hybrid remote in Southfield, MI 48075