Spare Parts Sales Executive

Qualification :-

Diploma or technical certification Diploma in Mechanical/Automotive or Supply Chain Logistics field is preferred.

Experience :-

• Minimum 2–3 years of experience in parts sales, preferably in heavy equipment or automotive industry.
• Familiarity with heavy machinery parts e.g., cranes, excavators, loaders, etc..
• Good communication and interpersonal skills.
• Basic computer skills MS Office, email, POS/ERP software.

Job Description:-

• Customer Service and Sales:

Greet and assist customers at the parts counter, identifying their needs and providing recommendations for the appropriate parts and products.

Process sales transactions accurately and efficiently, including cash, credit card, and account sales.

Handle customer inquiries, complaints, and returns professionally, ensuring a positive customer experience.

• Parts Identification and Expertise:

Use parts catalogues, databases, and technical knowledge to accurately identify and locate the required parts for customers.

Provide customers with detailed information about parts, including specifications, compatibility, pricing, and availability.

Stay updated on the latest products, parts, and industry trends to provide informed advice and recommendations.

• Inventory Management:

Assist in maintaining accurate inventory levels at the parts counter, including stocking, restocking, and organising parts.

Monitor inventory to ensure that popular and essential parts are always available for customers.

Report inventory shortages, discrepancies, and customer demand trends to the Parts Manager.

• Order Processing:

Process special orders for customers if the required parts are not in stock, coordinating with the warehouse and suppliers to fulfil orders promptly.

Track the status of orders and provide customers with updates on delivery times and availability.

Ensure that all paperwork, such as invoices, receipts, and order forms, is completed accurately and filed appropriately.

• Collaboration and Communication:

Work closely with the service department, warehouse, and other team members to ensure seamless operations and customer satisfaction.

Communicate effectively with customers and team members to address any issues related to parts availability, pricing, or delivery.

Participate in team meetings and training sessions to stay informed about company policies, procedures, and new products.

• Sales Growth and Promotion:

Actively promote and upsell parts, accessories, and related products to increase sales and meet sales targets.

Inform customers about ongoing promotions, discounts, and special offers to encourage additional purchases.

Identify opportunities for repeat business and build strong customer relationships to foster long-term loyalty.

• Compliance and Safety:

Follow all company policies and procedures related to sales, inventory management, and customer service.

Adhere to safety guidelines and regulations to ensure a safe working environment

Job Types: Full-time, Permanent

Application Question(s):

• Do you have experience in Spare parts sales?
• What is your salary expectations?

Education:

• Diploma (Required)

Experience:

• In Spare Parts Sales: 2 years (Required)

License/Certification:

• Saudi Driving License (Required)