SPD Support Tech Generalist - Paid Intern (Part-Time) - JSMB

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SPD Support Tech Generalist - Paid Intern (Part-Time) - JSMB

Salt Lake City, UT, United States (No Local)

To meet the needs of the Church, we seek to build teams that represent the diverse perspectives, broad life experiences and backgrounds of our global Church membership. With that in mind, we encourage all qualified applicants to apply.

Job Description

assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The TFSD Tech Support Specialist

handles escalations from GSD Global Support Generalists and records all appropriate information in the proper Church operated system. This role handles complex issues and problems while referring minimal issues to first line management. The Specialist assists in mentoring and development of Glo

Responsibilities

• Acts as initial point of contact and point of escalation to provide support for customers via telephone, email, or live chat to provide technical support of hardware, systems, applications and/or policies and procedures
• Handles escalated issues from GSD Temple Support Generalists
• Provides technical support of Division software systems, programs, and sub-system applications
• Assists with navigating around application menus, may be required to remote into computer
• Troubleshoot technical issues, working with remote employees on a corporate network
• Develops and sustains a productive customer relationship, making the customer and their needs a primary focus while supporting internal team members and business needs
• Offers alternative solutions where appropriate
• Records all customer contact information in ServiceNow system
• Escalates more complex problems to other Specialist when appropriate
• Performs work under general supervision
  
  

Qualifications

• Required
• Associate degree or technical institute certificate in Computer Science or Information Systems preferred
• 2 to 4 years previous computer technical support or related experience
• Strong knowledge of computer hardware, Church facilities technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
• Understanding of Active Directory to unlock and reset passwords
• Proficient with troubleshooting all Windows Operating systems
• Ability to communicate clearly and professionally, both verbally and in writing
• Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
• Ability to manage support projects to implement support for new technologies and reach established SLAs
• Ability to document, organize and utilize knowledge base articles (KBs) to improve support
• Preferred
• Experience with project management methodologies and tools to oversee and implement service improvement initiatives.
• Experience with the following applications:
• ServiceNow
• SharePoint
• Sprocket
• Office 365 apps
• Working expectations
  
  

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

• Job Identification 373636
• Job Category AO - Administration/Operations
• Posting Date 03/09/2026, 09:59 PM
• Locations 15 E S Temple St, Salt Lake City, UT, 84150, US (No Local)
• Apply Before 03/24/2026, 05:55 AM
• Job Schedule Part time
• Regular or Temporary Temporary
• Worker Type Employee
• Number of Openings 1
• Investidura com qualificação de dignidade Must be an endowed member of The Church of Jesus Christ of Latter-day Saints with a current temple recommend.
• Anúncio Please note that this job posting may close at any time without prior notice. Find out more about the many benefits of Church Employment at https://careers.churchofjesuschrist.org.
  
  

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