Specialist Business Support

Grade Level: L1

Location: Islamabad

Last date to Apply: 1st October, 2025

What is Specialist Business Support?

We are looking for someone who is energetic, open to accept challenge, love to work with a dynamic team and is not constrained by conventional practices and is able to think out of the box. Expert Business Support is responsible for independently executing Purchase Requisition (PR), Receipting, invoicing processing as per company policy, reporting responsibilities, and will coordinate with internal teams to clear the bottle necks.

The role reports directly to the Head of Source to Pay Operations, Business Support Team Finance consist of 03 people reporting directly into it with an extended team of 13 team members

Role & Responsibilities:

• Execution of PR Fulfilment, receipting and other portal (T360 etc) related activities according to agreed processes, with accuracy & timeliness for sustained business continuity
• Invoice processing, follow up for funds availability in PO, invoice approval and receipting
• Preparation of sourcing form (No sourcing, Competitive bidding, SSD)
• Active coordination through emails and resolution of queries independently
• Ensure quality of work & effective collaboration keeping in view service delivery mindset
• Prioritize, plan, and execute the deliverables in timely manner
• Be responsible for
• Rethink the service delivery strategy & suggest improvements
• To deliver key transformation and excellence projects
• Ensure that voice of customer is heard with positive feedback about service quality
• To ensure skillset and cross functional knowledge is enhanced

Service Management:

• Ensure compliance with all policies.
• Demonstrate responsible attitude, creativity, and critical thinking in daily tasks.
• Regularly discuss processes with team lead for clarity and understanding.

Operational Excellence:

• Review existing processes critically and contribute to their efficiency and customer-centricity.
• Gather feedback from stakeholders and propose solutions.
• Identify and address customer concerns, seeking remedies in collaboration with relevant teams
• Ensure accurate and seamless invoice processing

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees

Experience and Educational requirements

• Minimum three-year experience preferably with Oracle Fusion
• ACCA/ICMA finalist/MBA
• General flow of the Purchase Requisition & receipting process, invoice handling, and efficient email management

Required Skills:

• Stakeholder Management
• Presentation Skills
• Analytical & Problem-solving abilities
• Proficiency in Microsoft Office and Oracle ERP
• Highly adaptable and quick learner

Personal Attributes:

• Excellent communication skills.
• Strong project management abilities.
• Team player mindset.
• Ability to work well under pressure.
• Effective problem solver.
• Analytical and critical thinking skills.

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better everyday inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.