Specialist – Client Experience – Channel Support

To respond to incoming client calls to address their queries and concerns, providing guidance regarding channels and inquiries on transactional services ensuring the prompt and accurate resolution of client issues and requirements resulting in client satisfaction.

Knowledge:

• Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
• Good knowledge of Microsoft applications
• Fair understanding of administrative functions
• Language proficient: fluent (business) English

Key Attributes:

• A self-starter, motivated, with aptitude and willingness to undertake self-learning
• Able to handle confidential information
• High standards on accuracy and completeness
• Tenacity and follow-through on agreed action items
• Taking initiative
• Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

§ 3 years of experience in a Technical Client Services environment within the banking or financial sector.