Specialist - Customer Care

Key missions of the position:

The Customer Care Specialist is responsible for Sales order Management, Contract Review, Customer Communication & Support and Coordination with Cross-Functional Teams to ensure smooth order fulfilment for Metro Railway & Private Railway

customers.

Key Responsibilities:

Order Management:

• Execute end-to-end customer orders for railway products and services.
• Ensure timely processing of purchase orders, confirmations, and delivery schedules.
• Coordinate with internal teams (Sales, Planning, Logistics, Finance) for seamless order flow.

Customer Coordination:

• Serve the customers regarding order status, delivery timelines, and issue resolution.
• Maintain proactive communication to ensure customer satisfaction and manage expectations.

Documentation & Compliance:

• Ensure accuracy and compliance with all documentation including customer POs, Sales invoices, and dispatch notes.
• Support audits and regulatory requirements through proper record-keeping.

Coordination with Cross-Functional Teams:

• Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery.
• Monitor shipments and address any delays or discrepancies.

System & Reporting:

• Prepare regular reports on order management performance and customer feedback.

Process Improvement:

• Identify and suggest improvements in the order management process.
• Support digitalization efforts to enhance operational efficiency.

Education/Training

• Bachelor’s degree in Engineering (Any Field)

Professional Experience

• 4-5 years of experience in customer service or Order Management or order execution, preferably in railway or industrial sectors.
• Strong understanding of supply chain and customer service operations.
• Proficiency in ERP systems (SAP, Oracle, etc.) and MS Office.
• Excellent communication, coordination, and problem-solving skills.

Key Competences

• Communication skills (writing, speaking and presenting skills)
• Product and system knowledge
• Team Management & Delegation
• Decision making
• Data Analysis
• Collaboration

Other Specifications:

• Experience in working with ERP class systems
• • Knowledge of: MS Outlook, Word, Excel, Power Point
  • Independence in action and ability to set priorities

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.