Specialist, Customer Service

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day-to-day will look like:

• Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges. 50%
• Diagnosing assessing and resolving problems or issues timely within the established Level of Service. 10%
• Providing excellent customer service. 15%
• Handling customer complaints and concerns in a professional manner. 10%
• Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders. 15%

And other tasks as assigned.

What you’ll need to excel:

• High school diploma or general education degree (GED)
• 1-3 years of customer service experience in a call center environment.
• 1 year of experience in transportation and logistics.
• Bi-lingual English
• Basic Computer Skills
• Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and PowerPoint.
• Accurately inputs information into and retrieves from the computer.
• Quickly learns and achieves proficiency in new software applications as needed.

It’d be g

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day-to-day will look like:

• Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges. 50%
• Diagnosing assessing and resolving problems or issues timely within the established Level of Service. 10%
• Providing excellent customer service. 15%
• Handling customer complaints and concerns in a professional manner. 10%
• Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders. 15%

And other tasks as assigned.

What you’ll need to excel:

• High school diploma or general education degree (GED)
• 1-3 years of customer service experience in a call center environment.
• 1 year of experience in transportation and logistics.
• Bi-lingual English
• Basic Computer Skills
• Basic knowledge of Windows applications and Microsoft Office programs such as MS, Word, Excel and PowerPoint.
• Accurately inputs information into and retrieves from the computer.
• Quickly learns and achieves proficiency in new software applications as needed.

It’d be great if you also have:

• Thorough knowledge of internal company software applications applicable to

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

It’d be great if you also have:

• Thorough knowledge of internal company software applications applicable to

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.