Specialist - Data Analyst

About the company:

At Almosafer (part of Seera Group), we’re not just part of the travel industry, we’re helping shape its future.

As Saudi Arabia’s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.

Rooted in our name “Almosafer,” meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.

We’re united by a bold vision:

To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.

About the Role:

We are seeking a Data Analyst to join Almosafer’s Data Intelligence team, embedded within the Commercial function to empower the Fulfillment, Workforce Management & Quality Assurance team with analytics solutions. You will partner closely with individual stakeholders of the Commercial team to optimize Operational Performance, Customer Impact Ratio, Service Level Agreement while ensuring analytics follow Data Intelligence standards and governance.

The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in Fulfillment, Call Centre or Workforce Management analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.

Responsibilities:

Fulfillment Intelligence (Air & Non-Air)

• Leverage data to evaluate end-to-end fulfillment performance across Air and Non-Air services, identifying operational bottlenecks and systemic inefficiencies.
• Develop analytical models and performance frameworks to monitor SLA adherence, customer impact ratios, and overall operational performance.
• Drive data-driven decisions in fulfillment strategy and operations

Quotation Management (QM) Intelligence

• Develop analytics solutions to monitor quotation lifecycle, supplier responsiveness, and operational efficiency.
• Define and track KPIs to improve case resolution and team productivity.

Workforce Management & Quality Assurance Analytics

• Utilize data from platforms like Infobip to develop insights into agent productivity, demand forecasting, and workforce allocation accuracy.
• Redesign and modernize WFM and QA reporting tools to reflect real-time performance metrics, quality trends, and compliance insights.
• Implement predictive models to anticipate staffing needs, identify quality risks, and support proactive workforce planning.

Advanced Analytics & Data Solutions

• Design scalable, automated analytics solutions using tools such as SQL, Python, and cloud-based data platforms to support operational analytics.
• Ensure adherence to enterprise data governance and quality standards, working closely with Data Engineering and Governance teams.

Collaboration & Data Governance

• Bridge Operations and Data Intelligence to ensure aligned data standards and methodologies.
• Drive data literacy and analytical best practices across teams.

Profile Requirements:

• Bachelor’s or Master’s degree in STEM, Business Analytics, or related field.
• 5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.
• Proficiency in SQL, Python or R, and advanced Excel.
• Strong experience in Fulfillment or Call Centre Data Analytics practices.
• Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.
• Excellent stakeholder management and communication skills; English fluency.
• Experience building and deploying machine learning models e.g. Forecasting, Vendor Reliability Scoring Model, Customer Impact Scoring Model & etc.
• Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).

Being you @ Almosafer:

At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.

Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.

Here, you will find:

A purpose-led workplace where your ideas can create real impact

Ongoing learning and development to help you grow with intention

Recognition that celebrates your wins, both big and small

A community built on trust, curiosity, and shared momentum

No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.