Specialist, eCommerce Operations

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

Are you a proactive problem-solver, who thrives in a fast-paced, collaborative environment? If you have a passion for eCommerce, innovative products and love a good challenge, we want to hear from you!

We are searching for an eCommerce Operations Specialist who will play a critical role in ensuring Lovesac.com runs efficiently and effectively – from SKU/data management and product builds to bug triaging and leading high-impact functions like on-site search. This role requires time management and problem-solving skills, follow-up ownership, and initiative to quickly adapt to a constantly changing business environment.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• Lead on-site search functionality, optimizing results based on best practices, user data, and business goals.
• Own SKU creation and management, coordinating with IT to ensure set-up is complete for testing and product launch deadlines.
• Manages enhancements and fixes for key partner integrations including reviews, on-site personalization and analytics.
• Manage coupon codes including generation, distribution, maintenance, and database clean-up.
• Assist with promotion builds, testing and launches.
• Partner with UX, content, and development teams to identify and implement site enhancements.
• Lead and support ad hoc eCommerce projects, including product launches, promotional campaigns, and UX enhancements.
• Serve as a go-to resource for special projects, troubleshooting, and operational escalations.
• Contribute to a culture of continuous improvement, innovation, and cross-functional collaboration.
• Responsible for meeting or exceeding all goals and key performance indicators (KPIs).
• Perform any other reasonable duties for this role as requested by management.

Who you Are:

Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
Table-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric
Our Lovesac Core Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-Awareness

Requirements

• Bachelor’s Degree in Marketing, E-Commerce or a related field required.
• Must have a minimum of 3-4 years’ experience working in related role.
• Competency within an eCommerce platform; Adobe Commerce highly preferred.
• Familiarity with ERPs, preferably NetSuite.
• Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
• Excellent organizational skills, attention to detail, and ability to multi-task.
• Outstanding communication and cross-functional collaboration skills.
• Must be results driven, utilizing knowledge to meet or exceed KPIs and goals.
• Must have proven time management skills and can quickly adapt to a changing business environment.
• Is able to prioritize responsibilities with the appropriate level of urgency, can listen and use information to solve problems, anticipate, and make good decisions based on a variety of situations.
• Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
• Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).
• Flexibility to work nights, weekends and holidays as required to support peak e-commerce business needs.
• Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Full Time Benefits*

• Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools.
• Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
• Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.
• Pet Insurance and generous Associate Discounts.

• Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: Accommodations@lovesac.com.