Specialist-Information Services

Job Description

Overview

Specialist-Information Services

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services team in the role of Information Services Specialist. This is a Direct Hire and 100 % onsite in our South-Central Regional location.

Scope:

This position will support our South-Central Region (Bloomington, Bedford, Morgan, Paoli).

This position may be scheduled on any day of the week including weekends, any hours of the day and have on-call responsibilities.

A technical support specialist provides hands-on assistance, virtual and onsite support to end-users experiencing technical issues with their desktop computers, software applications, and peripherals.

Installing hardware, software, and peripheral devices.

Thin clients; scanners; printers; MFD; Apple devices; mobile devices; etc.

Windows OS and MAC OS; Android; Microsoft O365; VDI.

Diagnosing technical issues and problems.

Troubleshooting and resolving problems related to network connectivity, software configuration, and hardware malfunctions.

Providing timely and effective technical support and communicating effectively with end-users and other IT personnel.

Documenting and updating support tickets and service requests and working in coordination with other IT staff to ensure smooth and efficient IT operations.

Asset Management control in ticketing system.

Customer Rounding.

Other duties as assigned.

Key Relationships:

Reports to: Manager of Information Services Operations

Candidate Qualifications:

High School Diploma required.

Bachelors preferred.

0 to 2 years’ experience in computer operations and software principles required.

A+ Certification preferred.

Requires the ability to work any shift or day as needed by management.

Previous Phone support experience preferred.

Indiana University Health is unlike any other healthcare system, and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.

Similar jobs