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Specialist, Order Resolution

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

The Order Resolution Specialist will exemplify a core focus on accurate and timely sales order evaluation, processing, and recognition across Arhaus’ nation-wide delivery network. In addition to being a central role within the Arhaus Logistics environment, the Order Resolution Specialist will be expected to lead by example in making the right decision for our customers and keeping the customer experience as a top priority.

The Order Resolution Specialist will also have a deep involvement with understanding and reviewing the multi-system transactions that occur throughout the lifespan of an order, and how to cross-functionally address variances to solve for our customers’ account accuracy as well as our inventory on hand accuracy.

The ideal candidate demonstrates consistent problem-solving judgement, strong analytical skills, and an eagerness and willingness to constantly improve.
The Order Resolution Specialist will work out of the Arhaus Boston Heights Corporate Campus main building, and will be an integral part to being the best logistics team in retail!

Essential Duties & Responsibilities:

Perform daily, weekly, monthly, and quarterly open order audits, to adequately identify all deliveries that took place within a prescribed timeframe, while ensuring orders are reviewed and actioned appropriately through to ERP system
Participates in review of open orders in a SOX compliant control environment
Contributes to their assigned case load of reviewing and actioning on logistics help request tickets from both internal teams and external business partners
Assists internal business teams both within and out of Arhaus Supply Chain, to achieve task or project goals on both a scheduled and as-needed basis
Works to continually improve processes both within the role and cross functionally, to always look for areas of accuracy improvement and efficiency gains.
Ability to understand and interpret large data needs and processing asks, utilizing multiple reporting services and how to best examine and employ that information to resolve order issues.
Understanding the intricacies and systematic interactions of ERP, WMS and other logistics and order management systems to efficiently monitor and move inventory, while accounting for the subsequent customer order impact
Ensures all company policies and procedures are followed, while striving to be a role model associate!

Competencies, Requirements and Qualifications: • Education: High school diploma; College degree preferred.

Exceptional research, analytical, and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment.
Strong collaboration, relationship-building, and communication skills, with the ability to influence and lead discussions with cross-functional teams.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Teams) and inventory management tools.
Years of experience: 1 year minimum of inventory control experience, ranging anywhere from cycle counting, WMS and ERP System experience with research and corrective actions, to sales order exception auditing and processing.
Understanding of general logistics and warehousing work practices in logistics and warehousing, including but not limited to order processing, picking, shipping and delivery/return processes and procedures.
Dedicated to business needs and allow flexibility with work hours if necessary Demonstrated ability to adapt to a rapidly changing environment while maintaining high attention to detail.
Experience in public company environments and compliance with regulatory standards (e.g., SOX) is strongly preferred.
Ability to thoroughly manage time and all assigned tasks at both an individual level and a team level.
Builds respectful and effective working relationships; collaborates with others to achieve common goals and is always willing to learn and lead.
Brings an All-In attitude to the workspace every day!

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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