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Specialty Referral Coordinator- Outpatient Behavioral Health

***Specialty Referral Coordinator- Outpatient Behavioral Health***

We’re looking for a Specialty Referral Coordinator who thrives on connecting patients with the care they need. This role manages the outpatient behavioral health workqueue, making outgoing calls to schedule new patient appointments while also handling inbound calls to support patient scheduling needs. It’s ideal for someone highly organized, patient-focused, and comfortable balancing multiple priorities in a fast-paced environment.

Location:

3147 Glendale Milford Rd

Work Schedule:

Full-Time (80 hours bi-weekly)

Incentives & Benefits:

In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience . Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:
High School Degree or GED in Physician practice setting or medical call center
Equivalent experience in specialty area to support the navigation role
Front office and back office operations for a physician practice, EMR, and Microsoft office
Up to 1 year experience Clerical Physician practice

Job Overview:
This position's duties include: being the specialty department's referral outreach navigator that properly identifies the patient, verifies specialty referral that has been ordered, answers questions regarding type of specialist referral, and is knowledgeable regarding specialists scheduling protocols and locations. This position serves as the point of contact for referring providers, patients, and families. Performs outreach calls for specialty practice referrals, completes and maintains appropriate referral documentation in EPIC, utilizes scripting to support consistent messaging. Addresses referrals in a timely manner. Coordinate patient information necessary for a successful referral handoff and patient care. This position will develop and maintain relationships with department providers and offices.

Job Responsibilities:

Completes the necessary documentation required for referrals, is knowledgeable and follows provider and specialty referral protocols, and utilizes scripting to provide consistent messaging with patients.
Coordinates patient referral scheduling to ensure efficient and successful referral completion.
Demonstrate system thinking by offering process improvements of patient referral process to ensure better patient care.
Demonstrates a professional image and behavior, through treatment of all persons with service excellence behaviors, thus providing quality outcomes.
Provides outreach for specialty referrals of an identified population and serving as the point of contact for referring providers, patients, and families. This is accomplished by facilitating referrals with the multispecialty team.

Other job-related information:

It will be essential for this role to have strong customer service skills, excellent phone skills, demonstrate compassion to patients/families, able to collaborate with other roles, and make suggested improvements to facilitated patient referral workflows.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Rarely
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Walking - Rarely

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
Offer patients and guests priority when waiting (lines, elevators)
Work on improving quality, safety, and service

Respect: ALWAYS…

Respect cultural and spiritual differences and honor individual preferences.
Respect everyone’s opinion and contribution, regardless of title/role.
Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

Value the time of others by striving to be on time, prepared and actively participating.
Pick up trash, ensuring the physical environment is clean and safe.
Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

Acknowledge wins and frequently thank team members and others for contributions.
Show courtesy and compassion with customers, team members and the community

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