Specification Manager

• Strategic Specification & Sales Development:
  

Develop and implement targeted specification strategies to promote the company s portfolio collections. Drive revenue and market share by identifying and securing opportunities with architects, interior designers, developers, and contractors.

• Project & Client Relationship Management:
  

Build and maintain strong, consultative relationships with key stakeholders involved in the specification chain. Ensure the company is positioned early in the design process to influence product selection.

• Product Expertise & Market Positioning:
  

Maintain a deep understanding of the technical and aesthetic features of portfolio products, including sustainability certifications, installation systems, and design trends. Communicate unique selling points effectively to clients and professionals.

• Contract Negotiation & Closing:
  

Support the negotiation of pricing, terms, and delivery schedules in collaboration with the sales team. Convert specifications into confirmed orders while maximizing profitability and ensuring client satisfaction.

• Project Coordination & Execution:
  

Collaborate with project managers, contractors, and installers to ensure timely and successful delivery of specified porcelain products. Address technical or logistical challenges to support smooth project execution.

• Customer Service & Support:
  

Provide ongoing support during the project lifecycle, including responding to client inquiries, ensuring timely follow-ups, and managing after-sales service. Proactively manage client expectations and feedback.

• Interdepartmental Coordination:
  

Liaise with internal teams (sales, logistics, finance, technical) to ensure seamless service delivery. Act as a point of contact in the absence of upper management when required.

• Payment & Account Management:
  

Monitor account receivables and coordinate follow-ups for timely payments. Maintain accurate records of contracts, client interactions, and project pipelines.