FIND_THE_RIGHTJOB.
India
About This Opportunity
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America’s leading retailers. Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work, and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It’s how we care, grow, and win together.
A role on the Digital Operations & Guest Experience team is an opportunity to ensure Target always delivers on its brand promise to guests through seamless events and continuous improvement of their digital shopping journey.
About the Job
The Senior Analyst, Purchasability will have two primary functions. First, you’ll leverage survey data and guest signals through our CX solution (Fullstory) in support of the Confidence to Buy (CTB) experience teams. Key responsibilities include enabling Fullstory within the CTB experience group, identifying points of friction and building business cases to remedy them, and representing CTB in the CX Center of Excellence.
Second, you’ll safeguard the guest experience by driving near-real-time visibility and action on anything that threatens “add to cart” across Target’s digital channels (Ship-to-Home, Drive Up, Order Pickup, Same Day). Your north star is simple: no out-of-stocks that impact the guest and a consistently high digital purchasability rate. In partnership with Merchandising, Replenishment, Supply Chain, Fulfillment Operations, Site Merchandising, and Data Science, you’ll build reporting and rules that prevent stockouts before they happen, and you’ll recommend levers (e.g., channel gating, safety stock, substitute logic) that keep items buyable while protecting speed and promise dates.
Key Responsibilities
Required Qualifications
Skills & Competencies
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