CFSB is a full-service payments, lending and banking provider that delivers global financial services through a personal approach. CFSB is seeking a Sr Associate, Payments Fraud Analyst to provide processing and operational support to our Operations Teams. The Payments Fraud Analyst is responsible and accountable for the effective resolution of all fraud cases and serves as a main point of contact for all ACH claims. This Analyst acts as the operational expert for ACH fraud analytics and addresses fraud issues to ensure they are resolved in an efficient and timely manner, respond, and resolve ACH fraud issues of the highest complexity and maintain a strong knowledge of behavioral analytics and risk mitigating rules.

Responsibilities:

• Assists in designing processes/workflows for ACH Fraud enhanced monitoring.
• Identify proactively when issues require escalation, and work independently with the Fraud Department and other areas within the bank.
• Establishes himself/herself over time to be the subject matter expert on ACH Fraud and Risk Mitigation.
• Research and resolve the highest-level escalated ACH fraud issues.
• Acts as a liaison between internal team and partners to ensure smooth communication and issue resolution.
• Conduct independent research for Unauthorized transactions/Fraud requests from client.
• Analyzes complex problems and delivers solutions where a precedent may not exist.
• Performs operational dashboard for tracking performance.
• Maintains complete and accurate documentation/log of ACH Fraud activities and transactions, as required.
• Performs daily reviews of exception and risk reports and acts based on transaction characteristics as appropriate and necessary.
• Reviews potential fraudulent accounts for prevention and detection of fraud.
• Communicate with staff and management with risk recommendations and remedies for preventing ACH fraud.
• Responsible for reviewing new accounts for fraud risk indicators.
• Ensure proper procedures are followed to minimize losses to the Bank and its customers, while maintaining quality service.
• Delivers superior support to stakeholders.
• Support other ACH operational related duties as assigned.

Knowledge, Skills, and Abilities:

• Strong Microsoft Office skills. Proficient in Word and Excel (including ability to create analytical spreadsheets, charts, and graphs).
• Demonstrated ability and initiative with a strong attention to detail.

Education, Training, and Experience:

• Bank operations experience related to ACH, minimum 5 years or bachelor’s degree in related field and 1 year experience (ACH processing, Accounting, Risk Management or similar).
• Experience analyzing, researching, and resolving high risk transactions.
• Experience interacting with senior level management (internally and externally).
• Experience with NACHA Rules and regulations.