Sr. Cloud and Network Engineer

The Senior Cloud & Network Engineer is responsible for providing technical support, maintaining IT infrastructure, and ensuring smooth day-to-day IT operations. This role supports hardware, software, network environments, and assists with cloud services while ensuring compliance with security standards and documentation practices.

Key Responsibilities

1. Technical Support & IT Operations

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and IT peripherals
• Troubleshoot operating system and application issues (Windows, macOS, Office 365)
• Respond to helpdesk requests and ensure timely issue resolution
• Maintain system performance and availability

2. Network Support & Infrastructure

• Assist in maintaining network infrastructure including LAN/WAN connectivity
• Troubleshoot network connectivity and performance issues
• Support configuration of switches, routers, and wireless access points
• Assist in monitoring network availability and reliability

3. Application & Database Support

• Deploy and support local web applications
• Assist in maintaining database environments
• Support application troubleshooting and basic configuration
• Coordinate with development teams for application deployment

4. Cloud Support (AWS & Azure)

• Provide basic support for AWS and Azure services (EC2, S3, Azure VM, Azure SQL)
• Assist with cloud resource monitoring and management
• Support cloud-based application deployments
• Maintain awareness of cloud concepts (IaaS, PaaS, SaaS)

5. Security & ISO 27001 Compliance

• Assist in ISO 27001 documentation and audit preparation
• Follow secure IT practices and enforce security policies
• Support patch management and system updates
• Assist in implementing security controls and access management

6. IT Asset & Vendor Management

• Manage IT inventory and asset tracking
• Coordinate with vendors for procurement and technical support
• Maintain asset lifecycle documentation
• Ensure proper allocation and maintenance of IT equipment

7. Documentation & User Training

• Maintain IT documentation and configuration records
• Create user guides and knowledge base articles
• Train staff on secure IT practices and IT usage policies
• Document troubleshooting steps and procedures
• 8. Department Coordination & Leadership
• Coordinate IT activities across departments
• Act as primary point of contact for internal IT support requests
• Assist in planning IT requirements for departments
• Provide guidance and support to junior IT staff (if applicable)
• Ensure smooth communication between technical teams and business users

Required Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field
• 7+ years of experience in IT support or helpdesk environment
• Basic knowledge of AWS/Azure and cloud computing concepts
• Familiarity with Windows, macOS, Office 365, and networking fundamentals
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Knowledge of ISO 27001 standards
• Understanding of cloud cost estimation tools
• Experience with system backups and patch management
• Exposure to IT asset management tools and practices

Key Performance Indicators (KPIs)

• Average response and resolution time for IT support requests
• System and network uptime percentage
• Accuracy of IT asset inventory and documentation
• Successful completion of ISO 27001 audit support tasks
• User satisfaction with IT support services

Job Type: Full-time

Pay: Up to Rs200,000.00 per month

Application Question(s):

• What is your current gross salary?
• What is your expected gross salary?

• How soon you can join us?

Work Location: In person