Sr. Import Operation Specialist

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

We are seeking a detail-oriented and proactive Sr. Import Operation Specialist to join our logistics team. This position will be responsible for coordinating and executing end-to-end import and customs clearance processes, ensuring compliance, and driving operational excellence.

We’re seeking a full-time Sr. Import Operation Specialist for our Los Angeles, CA corporate office.

Job Responsibilities

• Coordinate all aspects of the importation process, including tracking, documentation
• Manage import workflows to ensure timely and efficient deliveries.
• Communicate and collaborate with freight forwarders, customs brokers, warehouses, and carriers to troubleshoot shipment delays and exceptions.
• Ensure complete and accurate import documentation, including but not limited to: Commercial Invoices, Bills of Lading, Entry Summaries (CBP Form 7501), and Customs Declarations.
• Audit 100% of import entry transactions to verify data integrity and regulatory compliance.
• Maintain updated knowledge of U.S. Customs regulations, including T86, T01 processes, and applicable PGA requirements.
• Identify and escalate discrepancies related to invoices, documentation, or shipment delays.
• Ensure timely data entry and accuracy in TMS (Transportation Management System).

Job Requirements

• Bachelor’s degree in International Trade, Logistics, Supply Chain, or related field.
• 5+ years of experience in import operations, customs brokerage, or international logistics.
• Familiarity with U.S. import procedures, HTS classification, and CBP entry processes.
• Strong attention to detail, problem-solving, and time management skills.
• Proficient in Microsoft Excel and able to work in fast-paced environments.
• Experience working with freight forwarders, customs brokers, or TMS platforms.
• Working knowledge of import models (e.g., T01) or T86 shipments is a plus.
• Familiarity with customs automation systems, EDI/API processes, or CBP compliance tools.
• Licensed Customs Broker or working toward the license is a strong plus.
• Mandarin and English bilingual is a strong plus.
• Up to 30% business travel

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Annual Holiday Party
• Invitations to pop-ups and other company events

SHEIN is an equal opportunity employer committed to a diverse workplace environment.