This leadership role supports the global delivery of instructor-led training (virtual and in-person) and digital education experiences, while partnering cross-functionally to evolve and execute Alteryx’s customer education strategy. You will also manage training delivery provided by full-time instructors, cross-functional contributors, and delivery partners.

Key Responsibilities

• Lead and optimize the day-to-day and strategic delivery of instructor-led and digital education services for a global customer audience.

• Manage, coach, and mentor a team of instructors, cross-functional education delivery resources, and external delivery partners to achieve high-quality outcomes and maintain a CSAT goal of 95%.

• Develop and implement processes, standards, and operational plans that improve scalability, efficiency, and overall training impact.

• Collaborate cross-functionally with Product, Customer Success, Community, and Sales teams to align training delivery with business objectives and customer needs.

• Project manage key initiatives, including new platform rollouts, entitlement catalog management, and major education delivery programs.

• Consult with customers and internal stakeholders to develop learning paths and curricula that align with customer success plans and internal goals.

• Represent Education Delivery in cross-functional working groups (technical and non-technical) to advocate for customer learning needs and feedback.

• Plan and oversee training operations, including session scheduling, resource management, instructor capacity planning, and utilization tracking for both dedicated and contingent workforce resources.

• Serve as an escalation point for education delivery support and customer inquiries, ensuring quick and effective resolution.

• Use tools such as LMS platforms, Excel, and PowerPoint to create detailed delivery plans, reports, and communications for team and stakeholder visibility.

• Devise and execute rollout strategies for new training programs, certifications, and content releases.

Required Qualifications

• 5+ years of experience leading customer education, training delivery, or professional services teams in a large or complex organization.

• Proven ability to manage teams to measurable performance goals, including customer satisfaction, delivery quality, and utilization.

• Experience with service delivery organizations at scale, including managing scheduling, availability, and capacity planning.

• Exceptional communication skills — both written and verbal — with the ability to communicate effectively with audiences ranging from C-level executives to end users.

• Strong organizational and project management skills; able to manage multiple priorities and complex logistics simultaneously.

• Demonstrated leadership style centered on accountability, respect, and adaptability through change.

• Experience collaborating across functions including Product Management, Development, Customer Success, and Sales.

• Strong balance of strategic vision and hands-on execution; able to “own the business” while working cross-functionally for alignment.

• Bachelor’s degree in Business, Education, or Communications, or equivalent professional experience.

• Experience with Learning Management Systems (LMS) — familiarity with SabaCloud and Docebo preferred.

• Compensation: 150,000-175,000 plus bonus and Equity

• Proficiency with Alteryx tools and data analytics concepts is highly desirable.

Preferred Qualifications

• Experience building and scaling global education delivery programs.

• Ability to learn and navigate new software quickly and troubleshoot issues efficiently.

• Understanding of educational design principles (e.g., cognitive load, encoding, recall, evaluation).

• Proven success working in matrixed, fast-paced environments that require flexibility and cross-functional influence.