Sr Manager - Customer Interaction Suite

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Summary

The role is responsible for driving deeper and wider customer engagements within the Unified Communication & Collaboration (UCC) domain, with the objective of identifying and developing growth opportunities. This position requires building trusted client relationships, understanding customer requirements, and helping them solve critical business challenges. It is a tactical role that contributes to defining operating plans based on business strategy, significantly impacting the mid-term business results.

Key Responsibilities

Strategy & Business Development:

Ø Develop and execute the growth strategy and go-to-market (GTM) strategy for the assigned product portfolio in the region.

Ø Recognize high-potential customers and build long-term alliances to drive revenue growth.

Customer Engagement & Solutioning

Ø Understand and analyze client requirements to determine the best solution fit and create a compelling business proposition .

Ø Lead technical discussions with clients alongside the technical architect team .

Ø Provide strategic insights to internal stakeholders (Solutions, SME, Product teams) to enhance proposals.

Revenue & Pipeline Management

Ø Drive pipeline growth and deliver revenue targets through proactive business development efforts.

Ø Lead client negotiations , manage deal progression , and ensure seamless closure by aligning cross-functional teams (BD, Bid Management, Solutions, Legal, Commercial, etc.).

Ø Identify internal bottlenecks in product & solution teams and facilitate periodic bid calls between Sales, Legal, Commercial, Solution, and Product teams to accelerate key opportunities and drive faster closures.

Qualifications & Experience

Ø Enterprise sales experience in technology services.

Ø Experience working with telecom, hardware, software, applications, or cloud services in an account management capacity.

Desired Skill Set

Ø Proven ability to combine business acumen with technology knowledge to align customer challenges with technology solutions.

Ø Strong understanding of enterprise networking trends and the competitive landscape within which Tata Communications operates.

Ø Excellent communication and collaboration skills , including relationship building, negotiation, organizational, and presentation abilities .

Ø Ability to influence without authority and drive alignment across teams.