Sr. Manager, Facilities

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Description: Senior Manager Facilities
Location: Hyderabad
Department: Facilities Management
Reports To: Regional Facilities Director / Account Director
Position OverviewWe are seeking a dynamic Senior Manager Facilities to serve as the City Lead for client Hyderabad operations, overseeing comprehensive facilities management across Aquila and Centaurus locations. This leadership role requires a professional with strong soft services expertise who can effectively manage and coordinate both soft and hard services operations to deliver exceptional workplace experiences across the city's facilities.
Key ResponsibilitiesCity Operations LeadershipLead and coordinate all facilities operations across client Hyderabad's two premier locations

Serve as the single point of accountability for city-wide facilities performance

Ensure seamless service delivery and operational consistency between both sites

Develop city-specific strategies aligned with client global and regional objectives

Drive standardization of processes, procedures, and service quality across locations

Soft Services Management & ExpertisePrimary Focus: Lead comprehensive soft services operations including: Housekeeping and janitorial servicesCatering and food services managementSecurity and access control systemsReception and concierge servicesMail and courier servicesLandscaping and grounds maintenanceWaste management and sustainability programsEvent management and space coordination

Hard Services Oversight & CoordinationSecondary Responsibility: Manage and coordinate hard services through technical teams: HVAC, electrical, and plumbing systems oversightBuilding maintenance and asset managementFire safety and life safety systemsBuilding automation and smart systemsPreventive maintenance programsCapital projects and renovations coordination

Team Leadership & DevelopmentManage diverse facilities teams across both locations (20-30+ staff members)

Lead Soft Services Managers, Hard Services Coordinators, and operational staff

Develop and mentor Assistant Facilities Managers and team leaders

Conduct performance management, career development, and succession planning

Foster cross-functional collaboration between soft and hard services teams

Implement training programs focused on service excellence and technical competency

Client Partnership & Service ExcellenceServe as primary facilities contact for client Hyderabad leadership

Build and maintain strong relationships with business stakeholders

Conduct regular client reviews, satisfaction surveys, and feedback sessions

Manage service level agreements and performance metrics

Lead client engagement initiatives and workplace experience programs

Operational Excellence & Quality ManagementEstablish and maintain service quality standards across all service lines

Implement continuous improvement initiatives and best practices

Manage vendor relationships, contracts, and performance monitoring

Ensure compliance with safety, security, and regulatory requirements

Lead emergency response procedures and business continuity planning

Drive cost optimization while maintaining service quality

Required QualificationsEducation & ExperienceBachelor's degree in Facilities Management, Business Administration, Hotel Management, or related field

12+ years of facilities management experience with strong soft services background

5+ years in senior leadership roles managing multi-service operations

Proven experience with large corporate clients (financial services preferred)

Experience managing integrated soft and hard services teams

Core CompetenciesSoft Services Expertise (Primary)
Deep knowledge of housekeeping operations, standards, and best practices

Experience in food services management and catering operations

Understanding of security services and access control systems

Expertise in guest services, reception, and concierge operations

Knowledge of landscaping, grounds maintenance, and environmental services

Hard Services Capability (Secondary)
Working knowledge of building systems and MEP services

Understanding of preventive maintenance programs and asset management

Ability to coordinate with technical teams and engineering professionals

Basic knowledge of building automation and facility technologies

Experience in managing capital projects and renovations

Leadership & Management Skills
Exceptional people management and team development capabilities

Strong business acumen and P&L management experience

Excellent communication and stakeholder management skills

Crisis management and problem-solving expertise

Change management and process improvement experience

Technical SkillsProficiency in facilities management software (CAFM/IWMS)

Knowledge of workplace technologies and smart building systems

Strong analytical skills and data-driven decision making

Understanding of sustainability practices and green operations

Familiarity with local regulations and compliance requirements

Key Performance IndicatorsClient satisfaction scores and service excellence metrics

Soft services quality standards and performance benchmarks

Overall operational efficiency and cost management

Team engagement, retention, and development metrics

Safety and compliance performance across all services

Vendor performance and contract optimization results

Budget adherence and cost per square foot optimization

Preferred BackgroundHotel/Hospitality Management with corporate facilities experience

Corporate Facilities Management with strong soft services focus

Integrated Facilities Management with multi-service expertise

Financial Services or similar corporate environment experience

Compensation & BenefitsCompetitive salary package commensurate with experience

Performance-based incentives and annual bonuses

Comprehensive health and wellness benefits

Professional development and certification support

JLL career advancement opportunities

Location & Working ConditionsPrimary base in Hyderabad with regular presence at both locations

Flexibility for regional travel as required

24/7 availability for emergency response and critical situations

Occasional travel to other JLL/client locations for best practice sharing

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.