Sr. Mgr. of Team Member Relations

REPORTS TO:

Vice President of Human Resources

SCOPE OF POSITION:

Oversees the Team Member Relations, Tribal Development, Service Culture, and Wardrobe departments. Implements and maintains Team Member Relations programs in accordance with company and Tribal policies and procedures while ensuring continual compliance. Oversees the management and performance of the wardrobe program, Tribal Development and all Service Culture programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

Counsels' management with respect to Tribal, Federal and State regulations impacting employment policy and practices.

Provides consultation and support with Human Resources policies and procedures to ensure property leadership and Team Members receive accurate information.

Manages and conducts timely and effective research and investigations in response to internal / external Team Member complaints concluding such research and investigations with thorough and timely documentation.

Assists with development of Team Member recognition and benefit programs and analyzes their effectiveness or lack thereof.

Oversees Team Member communications and strives to improve or expand communication opportunities; Hotline, Town Halls, Hotlink, Comment Cards, etc.

Ensures exiting Team Members receive exit interviews, consolidates Team Member feedback, and analyzes for trends.

Coordinates and reviews all governmental reporting requirements and ensures their timely submittal.

Ensures random drug tests are completed with integrity, fairness and confidentiality.

Provides consultation and support for Preference Team Members, and provides additional consultation to all departments to enhance growth opportunities for Preference Team Members.

Develops strategies to enhance recruitment of external Preference candidates.

Oversees, coordinates and reviews all Preference development plans and Tribal programs. Maintains an active involvement in performance-based development issues for Preference Team Members.

Facilitates and promotes communication of service culture program and charitable giving by contributing to weekly newsletter and other marketing materials on property.

Interacts and engages with all levels of Team Members to role model and develop appropriate WEEA behaviors and actions.

Works with departmental leadership to ensure WEEA initiatives are being effective and with development plans to address deficiencies.

Assures ideas and programs are helping drive Team Members towards excellence in WEEA and there is reward and recognition for the behaviors FireKeepers wants to see from Team Members as they utilize WEEA.

Maintains and distributes narratives from Team Member meetings and "walking the floor discussions" with executive leadership.

Oversees the Wardrobe department strategy, inventories, programs and purchases as necessary.

Analyzes and resolves Wardrobe or Human Resources related issues and/or concerns and facilitates resolution.

Works with VP of Human Resources in determining annual budget and maintaining expenses to be inline during budget year while continually examining processes and products to increase efficiency and reduce costs.

Assists with streamlining the onboarding process while communicating HR best practices and support to applicants and Team Members.

Maintains the highest level of confidentiality.

Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.

Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include maintaining sufficient staffing levels; interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

MINIMUM REQUIRED QUALIFICATIONS:

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

I can perform the essential functions of this job without accommodations

I can do this job with accommodations *supporting documentation will be required as pursuant to Tribal Code*

Proficiency in both written and verbal English communication is required.

Four-year college degree in Human Resources or related field. Five-years' experience in the gaming industry with a minimum of four years in a managerial role. Four -years Human Resources managerial experience in Team Member Relations, Tribal development, Service Culture and/or Wardrobe. Strong organizational and interpersonal skills. Demonstrated proficiency in Microsoft Office; specifically Word, Excel and PowerPoint.

GENERAL OR PREFERRED QUALIFICATIONS:

Four-year degree in Human Resources. Five-years' experience in the gaming industry with a minimum of four years of experience in a Human Resources managerial role overseeing Team Member Relations, Tribal Development, Wardrobe, or Service Culture.

Successful completion of any of the FireKeepers Casino Hotel Track Training programs.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematics such as probability and statistical inference.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

*Pending FDA Approval*