Sr. Process Analyst (ERPFrappe)

Shark Innovation Labs is a versatile technology and service delivery firm, initially specializing in software development services. Recognizing the evolving needs of the market, we have expanded our offerings to include comprehensive operational services across various sectors. Our in-house teams now provide end-to-end solutions in recruitment, finance, freight forwarding, transportation, and warehousing. This expansion reflects our commitment to delivering integrated and innovative services, ensuring our clients receive holistic support for their business needs.

We at Shark Innovation Labs want to expand our team and are looking for recent graduates' industrial engineers for the position of "Jr. Process Analyst".

Responsibilities:

· Interact with key stakeholders to get the requirements.

· Elicit and clearly document business and systems requirements.

· Analyze current ("as-is") business processes across various functions.

· Design and propose optimized ("to-be") processes for improved efficiency and effectiveness.

· Document as-is and to-be processes, including process maps and standard operating procedures (SOPs).

· Lead the implementation of new processes, ensuring smooth integration.

· Take ownership of to-be processes, monitoring and refining them as needed.

· Establish metrics and KPIs to track process performance and outcomes.

· Identify opportunities for continuous process improvement.

· Collaborate with cross-functional teams for process alignment and support.

· Provide regular updates and reports on process performance.

· Assist in training team members and provide ongoing support for process adoption.

· Serve as a liaison between stakeholder and delivery team to assist or gather business requirements needed for system modifications, enhancement, and implementations.

· Create and maintain meeting minutes, meeting schedules, project summaries, and updates.

Requirements:

· 2-3 Years of Experience having bachelor's degree in Industrial Engineering, Computer Science etc.

· Proficient in using analytical programs, spreadsheet software and flow-charting tools (like Microsoft Excel, Microsoft Power BI, Lucid Charts, Balsamiq etc.).

· Strong analytical and troubleshooting skills

· Excellent verbal and documentation skills.

· Ability to Understand Delegated Objectives.

· Able to professionally conduct meetings with key stakeholders.

· Diligent with objectives and time management.

Job Type: Full-time

Work Location: In person