Sr. Sales Associate (Certifications - Karachi)

Roles and responsibilities: (Sr. Sales Associate)

Role Statement

This role involves identifying and targeting potential clients, developing and executing business development strategies, and ensuring customer satisfaction through exceptional service and support.
The Sales Associate will also manage the sales pipeline, prepare compelling proposals, and work collaboratively with internal teams to enhance product offerings and customer experience, contributing to the overall success and growth of the company.
He/She performs the job within the framework of the BV Quality Assurance System, BV HSE Requirements, the Code of Ethics and the BV Group policy.

Responsibilities & Accountabilities

The Associate Manager-sales is responsible for:

Business Development for product portfolio. This includes commercial activities such as market Surveys.
Assist the management in the identification, preparation, and submission of prequalification, express of interest, and offers.
Identify & manage large clients/opportunities / Key accounts.
Cross Selling - leveraging BV service portfolio.
Preparation of Quotations, in consultation with the Certification Lead Pakistan.
Business Development activity; Visiting new and existing clients, Identification of new markets, and submission of weekly client interaction reports and project alerts to the manager concerned.
Forwarding the consolidated reports to the product line leaders.
Be a team player and coordinate with current team
Maintain accurate records of sales activities, client interactions, and sales pipeline.
Identify opportunities to cross-sell and upsell additional services to existing clients.
Develop strategies to increase client engagement and retention.
Ensure contracts are in compliance with company policies and regulations.
Work closely with the marketing, technical, and operations teams to ensure seamless delivery of services.

Ensure implementation of QMS in responsibility corporate standards (e.g. Code of Ethics, BV Values, corporate identity, policies, procedures)
To manage the sales force team (definition of sales objectives, incentives policy, back-office organization)
Regular monitoring of sales opportunity pipeline – track leads and active proposals. Maintain visibility of sales actions using Salesforce
To implement the commercial strategy as defined by country/PL Leaders
To assess the market for new business opportunities.
To set/ review sales strategies to expand customer and activity base.
Achieving the given sales & revenue targets
Highlighting business lead, and identifying business opportunities
Participation / exhibiting in exhibitions
Enhancing the clientele in Certification Services
Develop and implement effective sales strategies to meet and exceed sales targets.
Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
Ensure high levels of customer satisfaction by providing exceptional service and support.
Monitor market dynamics and competitor activities to adjust sales tactics accordingly.

KPIs (to be amended if necessary)

TECHNICAL COMPETENCIES

Achieve Sales, and revenue as per business plan.
Client relationship – Retention and Growth, To provide timely, and accurate feedback of Sales/Market strategy and performance.
Account receivables.
Compliance with internal and external guidelines, policies, and procedures.
Internal and external customer service satisfaction (e.g. number of complaints), To collaborate with the Deputy manager GS to manage customer satisfaction.
To demonstrate ethical and professional behaviours in line with BV Core Values

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