Sr. Sales/ Customer Service Specialist Retail M&S Abu Dhabi

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

The Customer Service Specialist is responsible for delivering top-notch customer service and support to facilitate an excellent shopping experience. The role necessitates handling customer complaints, overseeing daily department operations, and coaching team members to ensure high service and visual merchandising standards. A particular focus is placed on managing specialized services such as Bra Fit, Suit Fit, and Barista offerings, alongside ensuring accurate cash handling processes.

Responsibilities

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer's satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

Supervision and Team Leadership

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.

Visual Merchandising Standards

• Ensure displays meet the company's visual merchandising guidelines.
• Regularly check the store's appearance to maintain high standards.

Cash Handling & Financial Management

• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

Specialized Services Management

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

Required Skills To Be Successful

• Proven customer service experience and problem-solving ability.
• Strong leadership and team motivation skills.
• Attention to detail in visual merchandising and operational tasks.
• Proficiency in cash handling and financial management.

What Qualifies You For The Role

• Proven experience in customer service with strong problem-solving skills.
• Ability to supervise and motivate a team effectively, ensuring goals are met.
• Proficiency in cash handling and financial procedures.
• Familiarity with specialized retail services such as Bra Fit or Suit Fit.
• Excellent verbal and written communication skills.

We are an equal opportunities employer and welcome applications from all qualified candidates.