Sr Specialist Gift Card and Payment Innovation

The Marketing team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Marketing team focuses across 4 departments including, Omni- Channel Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

At PetSmart, we’re reimagining how pet parents give, receive, and experience value. Our Customer Payment Innovation team sits at the forefront of that evolution — redefining how gift cards and payment solutions show up in-store, online, and across our partner ecosystem. We’re looking for a Sr. Specialist, Gift Card & Payment Innovation to help lead the next phase of growth for our gift card business. This role isn’t just about executing campaigns — it’s about building a category. You will own key growth initiatives, connect gift card strategy to major brand moments, and help shape the future of gifting across physical and digital experiences. Reporting to the Loyalty Manager, Gift Card & Payment Innovation, you’ll operate at the intersection of marketing, loyalty, payments, retail operations, and customer experience — driving measurable impact across the business.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position .

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.

We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.