Sr. Supervisor, Fixed Network Operations

Purpose of the job

Managing and leading IP Network Operations team in order to ensure the effective and efficient execution of all operational and support processes for fixed network core and access networks, international gateways, transport network for mobile data services. Technical reference for network operations problems and performance issues. Responsible for the fixed network incident management, problem management, change management ,continuous improvement processes, and improving the network service availability which is the main factor in NPS for fixed and mobile networks which in return reflects on the company's revenue.

Duties and responsibilities

• Managing teams responsible of supporting all fixed network layers, access/edge/aggregate/core and international gateways.
• Responsible of end-to-end performance for fixed network services serving ADSL customers and corporate customers.
• Responsible of supporting mobile data service by investigating with core and packet core teams for solving any issues can affect the service in the transport network and international gateways and trapshooting with international providers.
• Manage the MSAN interconnections and peering points between Orange and Telecom Egypt for residential and cooperate customers ADSL/SHDSL.
• Develop and enhance the IPNO team objectives , policies , processes, procedures, workflows, and associated systems requirements then drive their implementation and use
• Provide detailed analysis and present periodic business reviews of operational performance to include service improvement plans
• Monitor and audit the team performance against objectives and keep the work energy in the highest level in order to gain the maximum output from the team members and maintaining the service quality
• Ensure that IPNO team meet the network availability, MTTR, and ticket handling objectives while providing hands on leadership during network and systems events
• Work with vendor representatives and other Technology teams to coordinate, escalate, and resolve service interruptions as expeditiously as possible
• Act as an escalation point for the problems of POP's entry and communicate directly with Telecom Egypt responsible to solve such issues to minimize the customer down time problems and respond appropriately to crisis intervention
• Work as a project manager for the projects that related to developing new tools in order to improve the working efficiency and environment

Job Specifications

Education
Bachelor degree in Communication Engineering
CCNA ,CCNP Route , and JNCIA certifications are required
Experience
Minimum 5 years of experience
Very good knowledge/practical experience of Protocols such as OSPF,BGP, and MPLS
Practical experience in Cisco or Juniper routers and switches configuration
Good understanding of QOS best practices.
Skills and abilities
Very good English both spoken & written
Very good communication skills
Problem solving skills
Able to handle work under pressure
Analytical thinking and problem determination capabilities