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Sr Support Engineer 1 - PLSQL, Unix/Linux, Shell scripting & Cloud Architecture
Scope:
- Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals.
- The candidate will work in an integrated delivery model focused on delivering stable, scalable, and efficient solutions that align legacy systems with evolving business needs.
- Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
Our current technical environment:
- Application: Blue Yonder PMM / Merch Ops
- Cloud Architecture: MS Azure / Private Cloud
- Primary Skill: Oracle SQL,PL/SQL, RDBMS ,Performance Tuning,Shell Scriptong
- Secondary Skill (Frontend) - ReactJS , NodeJS
- Tools: Control Ms
What you’ll do:
- Provide technical support during customer upgrades, deployments, rollouts, and post-production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations
- Understand the implemented solution/ products
- Bring in new ideas for automation, re-use and service improvements
- Analyse the issues, identify Root cause and find the permanent solution to any problem
- Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- Adheres to SLA based on the severity of the customer cases.
- Complete the product certification courses assigned.
- Document the learning and building the knowledge content
- Provide early visibility and mitigation to technical challenges through the journey.
- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers
- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer
- Should collaborate with Solution/Technical architect(s) to stabilize the system
- Enhance/Change the design based on new business requirements by the customer
- Single Point of contact for all customer requests for the designated solution
- Manage/Support new roll outs/deployments and handle change requests/enhancements
- To improve various KPIs for the customer
What we are looking for:
- Bachelor’s degree minimum 5 to 8 years of experience in Product Support / Implementation support.
-
Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Skill set and availability requirements as per the organization's needs
- Hands on experience in implementing / supporting for Retail Host (PMM , Oracle , SAP ) products for multiple customers.
- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
- Deep understanding of Customer business and processes
- Blue Yonder Retail Solutions Experience is a plus
- Knowledge in performance tuning techniques is added advantage.
- Understanding and experience with the technical requirements for the product line assigned.
- Strong capability in cloud operational activities as per the requirements of concerned solution
- Understanding of various technical platforms and infrastructures.
- Understands BlueYonder’s product suite so as to convey relationships and touch-points to the customer.
- Works with appropriate parties to ensure issues are resolved.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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