Sr Systems Analyst (Application Support) - Req 2421

Job description:

• Provide L1 & L2 Support and acts as Primary conductor for all vendor direct support needs.
• Supports maintenances of existing interfaces for all our client facilities.
• Experience with HL7 interface protocols & must have an ability to learn system functionality & workflow in depth.
• Troubleshooting knowledge for HIS inbound & Outbound interfaces.
• Understanding of healthcare related application, terminology, patient care environments, service needs & priorities of patient care personnel preferred.
• Identifying complex issues and take ownership following proper escalation procedures.
• Adhere to SLA's also document & maintain current workflows
• Provide daily metrics related to support, maintenances, outages as directed by leads or otherwise.
• Attend staff meeting or other mandatory training enrolled by leads for you.

Candidate Requirements

• A minimum of a bachelor's degree in computer science /computer applications/ETC or similar background with adequate exposure to the relevant topics required for interface management is necessary to get a job in this position. The experience requirements differ with different organizations.
• Operating systems Windows, Unix, Scripting & SQL is plus
• Healthcare domain experience & Hl7 working knowledge required.
• Proven experience in working with variety of different interfaces engine like (AIE, Rhapsody, Elink, Ensemble & HIE etc..).
• Strong analytical & problem-solving skills with good balance of techno-functional skills
• Excellent verbal & written communications skills with an ability to interact professionally with diverse group of executives, managers & SME's along with external contacts like vendors & Onsite staff.
• Work in friendly team environment with cross functional leads to provide day to day assistance with Interface staff.
• Flexible & adaptable to work in 24*7 rotational environment with dynamic situations.
• Self-motivated with ability to prioritize, meet deadlines & manage changing priorities.