Sr. Technical Expert - Manage Engine ITSM & UEM

Job Title: Senior Technical Expert – ManageEngine ITSM & UEM

Location: Qatar (On-site, Full-time)

About the Role:

We are seeking an experienced Senior Technical Expert specializing in ManageEngine ITSM (ServiceDesk Plus) and UEM (EndpointCentral) to join our on-site team in Qatar. The ideal candidate will have hands-on expertise in product deployment, configuration, PoCs, and post-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers.

Key Responsibilities:

• Lead proof-of-concept (PoC) implementations and demonstrations for ManageEngine ServiceDesk Plus and EndpointCentral.
• Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices.
• Provide post-sales technical support, troubleshooting, and performance optimization for deployed solutions.
• Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding.
• Assist in integration with other IT systems and third-party tools where required (Active Directory, MS SCCM, Intune, etc.).
• Deliver product training, knowledge transfer, and technical documentation for end users and administrators.
• Liaise with ManageEngine support and development teams for issue escalation and resolution.
• Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers.

Qualifications & Experience:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 2–3 years of hands-on experience with ManageEngine ServiceDesk Plus and EndpointCentral.
• Strong understanding of ITSM principles (Incident, Problem, Change, Asset Management).
• Practical experience with UEM functions including patch management, software deployment, remote management, configuration deployment, and vulnerability management.
• Knowledge of Windows Server, Active Directory, networking, and endpoint management concepts.
• Ability to conduct technical workshops, PoCs, and solution demonstrations confidently.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer-facing abilities.

Preferred Skills:

• ITIL Foundation Certification or equivalent understanding of IT service management.
• ManageEngine product certifications (advantageous).

Job Type: Full-time