Sr Technical Lead - Veeva CRM & Align

Location – Hyderabad or Bangalore

Experience – 8 to 12 Years

Job Description

We are seeking a skilled Technical Lead with strong expertise in Veeva CRM and Veeva Align, and hands-on experience in the Life Sciences commercial domain. The ideal candidate will take end-to-end ownership of CRM and Align modules, working closely with onsite leads, client stakeholders, and offshore team members to ensure successful delivery and ongoing support of CRM solutions.

The role requires deep knowledge of Veeva CRM and Align functionality, a solid foundation in Salesforce, and familiarity with pharma-specific business processes including sales force effectiveness, HCP targeting, and territory alignment. As a Technical Lead, you will drive requirement analysis, solution design, configuration, testing, and release activities, while mentoring junior team members and contributing to continuous improvement efforts.

Lead the configuration, deployment, and support of Veeva CRM modules, including Call Reporting, Accounts Management, Events Management, and Medical/Commercial workflows.

Manage Veeva Align implementation tasks such as roster planning, territory alignment, field force hierarchies, and cycle planning.

Collaborate with onsite leads and business stakeholders to gather and refine requirements, translate them into technical solutions, and drive delivery timelines.

Coordinate integration efforts with external systems such as Veeva Vault, Salesforce Service Cloud, MDM platforms, and downstream analytics.

Own the technical delivery of assigned modules—overseeing design, configuration, UAT support, and post-go-live activities.

Ensure solution compliance with regulatory requirements (e.g., GxP, 21 CFR Part 11) and follow documentation standards.

Identify risks, dependencies, and bottlenecks in delivery and communicate effectively with project management.

Review deliverables from junior team members and provide technical mentorship and guidance.

Collaborate effectively within a hybrid onsite-offshore model and maintain continuous alignment with client expectations.

Must have Skills

7–10 years of overall experience in IT, with minimum 5 years in Veeva CRM and 2+ years in Veeva Align.

Strong hands-on experience in Veeva CRM configuration and delivery.

Practical experience with Veeva Align, including roster/territory configuration and planning cycles.

Salesforce platform knowledge and familiarity with SFA processes.

Deep understanding of Life Sciences / Pharma commercial operations.

Experience in module-level leadership, working within onsite-offshore models.

Soft Skills

Strong verbal and written communication skills.

Proven problem-solving and analytical thinking.

Team leadership and mentoring abilities.

Capability to work independently and manage priorities across multiple tasks.

Collaborative mindset to work across global teams and time zones.

Key Skills: Veeva CRM, Veeva Align, roster planning, territory alignment, field force hierarchies, and cycle planning