Sr. Vice President, Professional Services

• Lead our global Professional Services Organization to deliver customer outcomes that lead to customer retention.
• Achieve key operational metrics, including Professional Services sales, revenue, and margin.
• Improve core functions of Professional Services, including Project Management and Project Delivery by refining global practices, standards, and processes to help Planview deliver consistently high customer satisfaction and engagement success.
• Engage directly with customers who are exploring or have large engagements with Planview Professional Services.
• Build strong relationships with key functions at Planview, including Product Management, Engineering, Customer Success, and Sales.
• Define and drive the development and operationalization of services offerings including subscription services solutions as the commercial vehicle to deliver value for their clients.
• Build, mentor, and coach a highly effective, data-driven, customer success-focused, services leadership team.
• Work with third parties in multiple capacities to deliver services to customers, including outsourcing of work to partners and co-delivery.
• Continue to build our Professional Services delivery capacity in our offshore Capability & Innovation Center (CIC).
• Own the profitability of professional services, achieving revenue and margin budget goals.
• Own all aspects of customer satisfaction related to professional services delivery activities globally.
• Utilize data-driven approach to manage revenue, profitability, utilization, margin, and engagement health.
• Build and successfully execute on a comprehensive Professional Services and partner strategy while identifying, evaluating, and nurturing partnerships to expand the global partner ecosystem.
• Identify potential risks in global implementations and developing mitigation strategies to ensure project success and customer retention.
• Ensure world-class quality execution across all engagements.
• Provide leadership, guidance, and management to continuously improve service and employee engagement while fostering a culture of accountability, ownership, innovation, and inclusion.

#LI-DNI

• Ten years of experience managing profit and loss (P&L) over US $35 million for a professional services team in the global enterprise software space.
• Eight years of experience evaluating, assessing, managing, and building customer service organizations.
• Eight years of experience managing and overseeing the full employee cycle, including hiring, terminating, and succession planning.
• Eight years of experience establishing and monitoring key performance indicators (KPIs) and setting executive strategy to achieve KPIs for a professional services organization.
• Eight years of experience leading and coaching large global teams (90+ employees), including professional services delivery personnel.
• Eight years of experience developing and growing a Professional Services organization in different global regions, inclusive of five years of experience in Asia Pacific and India.

• Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
• Generous PTO offerings (region dependent).
• Region specific competitive benefit plans to support you at any life stage including parental leave, retirement, medical plans, wellness support, and remote work support.
• Paid time to volunteer through Planview’s Force for Good Week.
• Employee Referral bonus program.
• Weekly office lunches for hybrid team members and social events.
• Flexible work hours/environment.