SRD Process Improvement (US-O)

This role can be located remotely in the US or Canada. This role will require 25-50% travel throughout the year.

The SRD Process Improvement role has a national salary range of $152,000- $248,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

SRD Process Improvement

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

Provide strategic direction and thought leadership for the Continuous Improvement team within Operational Excellence. Lead the evolution, deployment, and governance of CI frameworks, digital improvement tools, and data-driven methodologies. Accelerate business performance by embedding First Choice/Lean principles, fostering a culture of innovation, and developing organizational CI capability at all levels, both within region and across the globe

Responsibilities

Shape and steer the CI/RE strategic direction for the region, ensuring the roadmap supports long-term business priorities, customer growth, and operational resilience.

Maintain NorAm as the global leader in CI and Performance Management activities

Support all Global CI/First Choice Initiatives as agreed to and rollout/deployment of Initiatives

Support other regional activities through a One OE approach

Establish and govern standardized methodologies, tools, and processes that enable consistent execution, scalability, and measurable performance improvement.

• Lead or direct complex, high-impact strategic workshops and cross-functional transformation initiatives.

Oversee the identification, prioritization, and execution of improvement projects that deliver measurable value in efficiency, quality, cost and service.

Align all CI/RE activity with OMS, LMS, QA, Engineering, and other OE functions to ensure a unified, ONE OE operating model.

Lead, coach, and develop high-performing teams of CI Advisors and Engineers, building expertise in CI Facilitation, First Choice, analytics, and change management.

Maintain balanced scheduling, resource allocation, and travel expectations to support budget adherence and promote healthy work-life balance for the team

Provide clear career development pathways, intentional coaching, and opportunities for advancement to strengthen the overall OE talent pipeline

Ensure the team actively supports all OE functions when operating in the field, reinforcing the cohesive ONE OE approach.

Build strong relationships with Operations leaders, IT, HR, finance, and other critical functions to ensure improvements are integrated, digitally enabled, and sustainable

Maintain accountability in the business for CI activities and completion

Prioritize where CI activities will be deployed

• Complete other duties as assigned
25-50% travel throughout the year.

Required Education and Experience

• Undergraduate degree in Business, Engineering, Supply Chain or related field. Or related experience, preferred.
• Masters in Business Administration or other advanced degree. Or, related experience, preferred.
• 10+ years of experience in logistics, with emphasis on performance management and business analysis, required.
• 5-7 years Quality, LEAN, Six Sigma, problem solving experience, required.
• 5-7 years Management Experience, required.
• Proven organization and planning skills, required.
• Working knowledge on industry processes, required.
• Facilitation skills, preferred.
• Six Sigma certification or equivalent experience, required.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Brand: DHL
Address: 360 Westar Blvd Westerville, OH - 43082
Property Description: 9070 - Westerville OH
Property Number: 9070