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Department of Insurance

STAFF SERVICES ANALYST

JOB_REQUIREMENTS

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Do you enjoy working in a fast-paced remote-centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Staff Services Analyst (SSA) to join our Business Management Bureau Team!

If this is you, then CDI may be the employer for you!

Under the supervision of the Los Angeles Facilities and Business Services Manager, Staff Services Manager I (SSMI), this Staff Services Analyst (SSA) position serves as the Records, Forms and Business Services Support Analyst of the Business Services Los Angeles Unit, within the Financial and Business Management Division – Business Management Bureau (FBMD-BMB) – Facilities and Business Management Section. The SSA performs technical and analytical work in a variety of functions which includes Records Management, Forms Management, and Business Services within the FBMD-BMB. The SSA will express a high degree of initiative and provide excellent customer service in the development and implementation of various technical, analytical and staff administrative support activities including, but not limited to, Emergency Preparedness, Records Management, Forms Management, and FBMD-BMB Web Administration.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (www.calhr.ca.gov).

Effective January 1, 2026, the California Department of Human Resources (CalHR) will change the classification name of Staff Services Analyst to Analyst I. For more information, visit the CalHR website (www.calhr.ca.gov).

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You will find additional information about the job in the Duty Statement.

Working Conditions

Incumbent must be able to work in a high-rise building.
Must be able to lift up to 50 pounds.
Must be able to walk/stand for up to 8 hours a day.
Some travel is required within the state of California via private or public transportation (i.e., automobile, airplane, etc.). Travel will/may include overnight stay. Overtime may be required.
Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

STAFF SERVICES ANALYST

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-502587

Position #(s):

413-393-5157-003

Working Title:

Record, Forms and Business Services Support Analyst

Classification:

STAFF SERVICES ANALYST

$3,861.00 - $4,839.00 A

$4,181.00 - $5,233.00 B

$5,014.00 - $6,276.00 C

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

Work Location:

Los Angeles County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state’s consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.

Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

Administration and Licensing Services Branch
Financial & Business Management Division
Business Management Bureau

Department Website: http://www.insurance.ca.gov

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

Exam list eligibility - refer to exam link below.
Transfer eligibility, if applicable, for current/former civil service employees
Statement of Qualifications
Resume

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 1/8/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Insurance

CDI Jobs Inquiries

Attn: Classification & Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Insurance

CDI Jobs Inquiries

Classification & Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Analytical and problem-solving skills
Knowledge/Experience of Records Management, Emergency Preparedness, Forms Management, Web Administration, Invoice Catcher/Coordination
Excellent organizational skills
Ability to work independently and under time constraints
Must have good computer skills and knowledge of Excel, Microsoft Word/Outlook
Ability to perform multiple tasks with accuracy, precision, and neatness
Project management skills

Benefits

Flexible work hours
Remote work options
Medical Benefits - including health, dental, and vision insurance
Employee Wellness Program
Employee Assistance Program
On the Job Training
Career Services Program
Recognition Program
Paid Holidays and leave
Defined benefit retirement program
Savings Plus Program (401 (k), 457)
Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.insurance.ca.gov

Hiring Unit Contact:
Classification & Consultation Unit
(916) 492-3300
CDIJobinquiries@insurance.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 492-3024
OCR@insurance.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Step 1 - If you have not taken the Staff Services Analyst examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Staff Services Analyst: SSA Exam Bulletin

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Statement of Qualifications

Interested individuals MUST submit a Statement of Qualifications (SOQ) with their application. Resumes, letters, and other materials do not take the place of the SOQ. The SOQ should have a title of "Statement of Qualifications, Your Name," be no more than 2 pages, single-spaced, no smaller that 12-point font, and address the following:

Describe in detail your experience, knowledge, education, and skills that qualify you for this position.
Describe your ability to provide excellent customer service to internal and external customers.
Describe your experience utilizing computer programs and applications. Provide a list of all computer programs you are proficiently using.

Ensure your responses are complete, specific, clear, and concise. Answer each numbered item separately indicating the corresponding item number for each response.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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